The St. Regis Mexico City

Arturo, the front desk concierge was amazing great staff everyone’s friendly very accommodating. Can’t wait to go back.

It is with great sadness and disappointment I write this review. When I arrived to the hotel, I was greeted by an over zealous reception employee who assumed my daughter was not part of my reservation. This employee continued to remind me of my financial obligations to the hotel and insisted the only way for me to receive my room key is if I signed a form requiring me to pay an additional $75.00 a night. I continued to explain my reservations already included my daughter and was already paid for. The employee could have checked my reservations but instead insisted to welcome me in a loud and condescending manner. The next thing you should watch out for is sexism. My wife tried to inquire about various services and items needed and the person on the other end claimed not to understand her. I immediately picked up the phone to ask for the same things and they quickly acquiesced. Unfortunately housekeeping wasn’t that impressive either. On the last night they decided not to bother turning the room over as they had done the other night. Lastly, the hotel and rooms are dated as if from the 1980’s. The pictures on the website are far superior than reality at this hotel. Caveat Emptor or buyer be ware.

The front staff tried to charge us extra at the check in. We were not happy with that first impression. We called to have our room clean left for 6 hours in the morning and nothing. Had to call again. We had to leave the room to have it clean. Our bed had a huge dip in the middle. Was Not comfy. On the positive the location was good. We walked everywhere. We had an awesome time with our driver. He was amazing. Great advise from him.

Wounderful staff

Extraordinary Hotel Staff went above duty to make us feel welcome Would definitely stay again when in Mexico City

Nice stay - spacious and well appointed room, had a small seating area, separate desk and the bed was very comfortable. Room overlooked a construction site. Service was excellent, very efficient and friendly. Nice gym and pool. Would return

The best hotel I have ever been! The service is 15/10 and the room is absolutely gorgeous. Stayed during my sons birthday and they had a cake on our arrival. Had room service a few times and it was incredible. The pool was the best part for my son, shallow and great way to watch him swim without a lot of worry. only con is there were a lot of outlets near the beside table.

This hotel is amazing and beautiful. It is a top-notch hotel. The service was great,really liked that every time we walked into the hotel they knew us by name. They went above and beyond and catered to us would definitely stay here again.

We stayed 4 nights at the St. Regis and were very pleased with the excellent customer service, clean room, amenities and super comfortable bed. The location is great for exploring the Chapultepec and easy walking to the La Condesa and Roma Norte areas. We would definitely stay at the St. Regis again while in CDMX!

Exceptional customer service. The Front Desk Mananger, Cesar Vilchis went out of his way to make sure we were happy with our stay. We traveled with our family of four for the first time to Mexico City. Our kids highlight was the hotel experience! They brought them cupcakes to decorate along with some sparkling apple juice! The hotel itself is nicely located and very family friendly! The entire staff we encountered were very attentive and helpful. If you’re looking for a hotel perfect for families I highly recommend this place. Its price tag is worth it !