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8 / 10 Guest Rating

SureStay Hotel by Best Western Jacksonville South

5018 University Blvd W , Jacksonville, us

SureStay Hotel by Best Western Jacksonville South - main view

About the Property

Convenient Location
Located just 5 miles south of downtown Jacksonville, Florida, SureStay Hotel by Best Western Jacksonville South offers easy access to popular attractions like Jacksonville Beach, EverBank Field, and the University of North Florida.

Comfortable Accommodations
Enjoy spacious rooms with free WiFi, tea- and coffee-making facilities, cable TV, and a work desk. Relax in a cozy environment after a day of exploring the city.

Convenient Amenities
Take advantage of the hotel's full hot breakfast, 24-hour front desk, on-site laundrette, and vending machines. Everything you need for a comfortable stay is right at your fingertips.

Experience the best of Jacksonville at SureStay Hotel by Best Western Jacksonville South. Book now for an unforgettable stay!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check Room Availability

1 night · 2 adults

Available Rooms

Queen Room with Two Queen Beds with Mobility Accessible Tub - Photo 1
Queen Room with Two Queen Beds with Mobility Accessible Tub - Photo 2
Queen Room with Two Queen Beds with Mobility Accessible Tub - Photo 3
Queen Room with Two Queen Beds with Mobility Accessible Tub - Photo 4
1/4

Queen Room with Two Queen Beds with Mobility Accessible Tub

The quadruple room provides a tea and coffee maker. The unit offers 2 beds.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

ROOM, 2 QUEEN BEDS, ACCESSIBLE

Non-refundable
Breakfast Included
20% OFF$92.45

$73.96

Includes taxes & fees
Queen Room with Two Queen Beds - Photo 1
Queen Room with Two Queen Beds - Photo 2
Queen Room with Two Queen Beds - Photo 3
Queen Room with Two Queen Beds - Photo 4
Queen Room with Two Queen Beds - Photo 5
1/5

Queen Room with Two Queen Beds

The quadruple room provides a tea and coffee maker. The unit offers 2 beds.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

ROOM, 2 QUEEN BEDS

Non-refundable
Breakfast Included
20% OFF$92.45

$73.96

Includes taxes & fees
King Room - Photo 1
King Room - Photo 2
King Room - Photo 3
King Room - Photo 4
King Room - Photo 5
1/5

King Room

The double room offers a tea and coffee maker. The unit has 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

ROOM, KING BED

Non-refundable
Breakfast Included
20% OFF$86.25

$69

Includes taxes & fees
King Room - Disability Access - Photo 1
King Room - Disability Access - Photo 2
King Room - Disability Access - Photo 3
King Room - Disability Access - Photo 4
1/4

King Room - Disability Access

The double room provides a tea and coffee maker. The unit offers 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

ROOM, KING BED, ACCESSIBLE

Non-refundable
Breakfast Included
20% OFF$86.25

$69

Includes taxes & fees

Guest Reviews

8
Excellent1138 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the convenient location.

Categories

Cleanliness5.8
Service9.8
Location9.3
Room Quality6.3
Amenities8.3
Value for Money7.8
Food and Beverage8.8
Overall Experience7.8

Select topics to read reviews

W
WalteratAT
Verified booking
extended_group
Standard Room
Stayed in Dec 9, 2025

"War für eine Nacht ok"

6.0

Das Zimmer war einfach aber typisch amerik. Motel. Alles sauber, einzig etwas hellhörig, da eine Dame meinte Sie muß um 3.00 am Korridor herumschreien. Sonst alles ok.

Helpful?
K
KrissausUS
Verified booking
family_with_children
Standard Room
Stayed in Dec 9, 2025

"We didn’t stay. In fact asked for our money back and haven’t received anything yet"

1.0

Nothing

There was mold in the tub, holes in the sheets, the door wouldn’t lock

Helpful?
N
NimmonsusUS
Verified booking
family_with_children
Standard Room
Stayed in Dec 7, 2025

"Excellent"

8.0
Helpful?
S
SharlynusUS
Verified booking
couple
Standard Room
Stayed in Dec 6, 2025

"Good"

1.0
Helpful?
R
rickyusUS
Verified booking
couple
Standard Room
Stayed in Nov 17, 2025

"Easy off and on 95 for a quick night off road"

10.0

Excellent easy off and on 95. Older property but very well taken care of. Excellent breakfast area with lots of choices.

It is on a busy street making it hard to get into the parking area.

Helpful?
D
DedriausUS
Verified booking
solo_traveller
Standard Room
Stayed in Nov 6, 2025

"Will never stay there again they swipe my card again without my permission"

1.0

It seem nice and clean on the website then once you actually get there it’s not what the web show.

I was charge twice I had paid for my room on 10/30/2025 nice I got there I tried to give the man my pin and confirmation number he said no he got it once I look at my account I had been charged again I call the property manager he said it was booking fault I will have my money return I explain to him I tried to giver the teller my information but he refuse to take it. Guess what I still don’t have my money back so I’m going to my bank today.

Helpful?
J
JenniferusUS
Verified booking
family_with_children
Standard Room
Stayed in Nov 2, 2025

"Good"

1.0
Helpful?
T
TarrantusUS
Verified booking
couple
Standard Room
Stayed in Nov 2, 2025

"Not worth the money"

1.0

⭐️⭐️ 2 out of 5 stars I recently stayed at the SureStay Hotel by Best Western, and unfortunately, it wasn’t worth the price. The front desk staff was friendly and helpful, which I appreciated, but the rest of the experience was disappointing. Our first King room was very outdated — the shower handle was broken, the TV screen was damaged, the lights flickered, and the AC didn’t work properly. The front desk clerk moved us to another room with two queen beds, but that one still felt old and unclean. There was hair in the bed, and the bathroom wasn’t properly stocked. The location was okay, though there’s not much nearby — it’s about a 15-minute drive to most places. Overall, the staff tried to help, but the condition of the rooms really needs improvement. Would you like me to make it sound more formal and professional (like for TripAdvisor or Google) or more casual and conversational (like for Facebook or Yelp)?

Helpful?
R
RafaelusUS
Verified booking
solo_traveller
Standard Room
Stayed in Oct 31, 2025

"Good"

2.0
Helpful?
F
FannieusUS
Verified booking
couple
Standard Room
Stayed in Oct 27, 2025

"Good"

1.0
Helpful?