Grecotel Eva Palace

There are planty of stairs in the property and very slow 2 elevators only. If you want to go to the beach or pool you have to take into consideration many stairs climbing

The hotel is nice but we were not allocated together as a family. Many stairs were between the rooms which was very inconvenient with our little babies. It should be mentioned in the website of the hotel that there are many stairs to get to the pool and beach (not convenient way for parents with strollers) I had to add 60 Euro per night per room to be near to the other 2 rooms in the main building.

On arrival, the building is impressive and it looks and feels like a luxury hotel. Check-in process seems unnecessarily long and drawn out. At the end of a day of travel, we were just keen to relax in our air-conditioned rooms. We received a complimentary dinner on arrival, which was a lovely touch and much-appreciated, but did further delay arriving at our rooms. The lady helping us with the check-in process was exceptional. We had booked a deluxe and junior suite. The rooms were connected by a dedicated door to our apartments and were spacious and comfortable with great views, especially at sunset. We were advised to arrive early for breakfast each morning because at peak times there is a queue and a wait. This isn't ideal when coming on holiday and wanting to wake up and dine in a leisurely manner and most mornings we did have to queue. There is, however, refreshment available while you wait (juice and sparkling wine) and the staff do a good job of quickly rearranging tables to minimise the wait. The staff at breakfast were all great, with some standout employees. The property is not ideal from an accessibility perspective as there are steep and numerous steps to the pool and to the beach. There is a problem with sun loungers by the pool being reserved and not being used. The hotel is in a remote location but this is addressed by the bus service to the town centre. There are plenty of outstanding, reasonably-priced restaurants ranging from a three to a 20-minute walk

Good rooms, quiet, nice location - inconsistent level of service. Some staff members were really excellent, others need to remember that they are there to help the customer. Housekeeping not up to scratch.

The guest services/concierge, all accessed via easy What’s App requests was top notch. They helped with boat tours and restaurant reservations that were top notch!

Breakfast buffet was excellent. Swimming pools average.

Beautiful views, stunning beach with the most helpful staff. A great stay!

We were greeted with a nice upgrade, unfortunately when the hotel staff walked us to our room they noticed a leak (water in the room). Okay issues happen, I get that, the problem is it took them over 5 hours to get us another room so we lost one evening. It was give us some time, over and over again. We will NOT be back ever, if it was not late into the evening we would have just left.

Pros: Very good and helpful and frendly staff. Very good and high quality food. Cons: there was a hard technical problem in the bathroom. But it was fixed in one day only. And we got a significant compensation for the inconvinience.

We really loved our stay at the Eva Palace. The staff are fantastic. Very good value