Royal Extended Stay Alcoa

I discovered bed bugs running around on the bathroom floor, from under the bed, and under the fridge. There were also roaches. I told the night clerk, but he would not agree refund.

Horrible attitude from all staff, not one channel worked on TV, beds were hard and dirty, floors dirty, HORRIBLE CUSTOMER SERVICE

Good value for the deal we got. Thank you Hotels.com

Terrible place. Stayed there one night. Sheets were dirty and not changed. Hair on the floor. No tissues. Old broken TV. Dirty rugs. Disgusting. Doesn't look like the pictures shown here.Totally misleading.

It was a great value but jets flying over top of the hotel every hour is not okay for me. The TV was set up on a Dish cable box that cut off about midnight and never resumed before I checked out because someone never woke it back up. All local stations were scrambled even when it was working. If you need just a place to rest your head, a deep sleeper, you're good. Otherwise I would look elsewhere.

This was the most disgusting places I’ve EVER stayed at! NOT AS ADVERTISED! Had to stay here, next available hotel was over an hour away. Just look at the pictures!

I didn't like anything, the room was nasty, bed half made, cigarette butt in toilet, hole size of softball in the couch , smelled horribly

There were roaches in bathroom everyday

From the time we got there the customer service was very rude. I booked ahead of time and ask for a room in front away from the back and when we got there we didn’t get it and when I ask about it the man working desk yelled at me. We got our room it was dirty and light switch didn’t work, outlet was messed up and microwave didn’t work. Went and told the people and they got smart and hateful and raised voice at us. They were drugs all over the place and they were also having a big orgey party in the office it was terrible will never stay there again.

It was not a good stay I got bitten and my brother got bitten by Bed Bugs and the services was Bad I would recomend anyone to stay there