Royal Extended Stay Alcoa

We reserved a room online and when we got there, we were informed there was a $50 deposit per room, and we still haven't received our deposit refunded back to us. The front desk clerk on first shift and second was so rude, if it wasn't for it being thanksgiving day I would e went somewhere else. But that will be the last time I go there.

They was rude

Got to property and was told check in was at 3. It wouldn't have been a problem if it would have been any other day besides Thanksgiving and nothing was open. Was also surprised with a $50 deposit at check in even though there was nothing saying this in the reservation. My husband who recently lost his id was not allowed to stay with me because of property rules of all adults needing an ID to stay. Beds were hard. Found a roach crawling on my drink. The price was reasonable but I will not stay somewhere that I can't have my husband especially when I'm 4 months pregnant.

Nope

Property was run down upon arrival when we entered room there was dead roaches on the floor and in the tub sheets were stained walls were stained ceiling had mold and water damage it was so bad we walked to the front desk to ask if they would clean it or something was told they jad no one to clean it or anyway to provide clean linings we just handed in our room keys and left drove 18 miles and found a nicer hotel

Nothing but cockroaches running around. Asked for roomservice and the clieaned it didn't look like it. Planes screaming by when landing right over my room.

I didnt like that someone went into my room when i was gone and left the door open. I also didn't like that there were roaches, stained sheets, cigarette burns in the blanket, and i had to put the fu**ing chair in front of the door when i slept to feel even fractionally safe. Also ; The AC didnt really work. 2 out of 10 stars. Wont be staying there again.

lack of outlets in convenient places, the cheap led light strips that were too bright, the noisy mini fridge that was hard to open,

This is the absolute worst Place I ever stayed. The only reason we stayed the first night was because there was no refund policy. Second night cost a whole lot more money but we stayed at a good chain. Lost our money

We paid but didn't not stay.We never unloaded our clothes, the room had roaches an bugs all over it .Some were dead an some alive.outside our room was dust an stacks of sheet.rock.they kept my deposit. We rented another room at the Hilton heads hotel.