Royal Extended Stay Alcoa

It was fairly clean, quiet but no pool or laundry

Mmmm Chicken wasn't until 3 pm The service was terrible rude. If I'm pay for a day then i should get a day not at 3 pm

It was quiet and comfortable, the front desk woman was very polite and informative. I’ll be staying with Royal again very soon

checked in approximately at 5:30 Friday afternoon June 14th 2024 got a room key the employee at the counter a female gave us a room key had to ride on a sticky note with the room number was approximately 11:00 Friday night our room door opens with somebody standing there cuz they got the same room as we did once we went to the office the lady said oh I did not realize there was anybody in that room that was a big mistake for them to do and then we went to check out it approximately 3:30 this morning Saturday June 15th 2024 the same employee was working and she informed us that it was a computer glitch so she contradict her story from just this earlier a few hours before that I had found two live cockroaches crawling on the floor one dead there was one left in the room underneath of a cup so they would be able to see it did not get no apology for anything still have not got my deposit back on the room there was smeared dried blood at the check-in desk right by the sign machine that you have customers sign the faucet you go to turn the water on in about come off underneath of the the cabinet toilet did not flush unless you stood there for a good minute holding the handle down the swimming pool had children's floaties swimming in what look like a river moat it was completely green algae field pretty nasty so I would appreciate if I would get someone to return my phone call at the earliest convenient at 423 973-3702 I'm requesting a full refund of the purchase that I had made an

Given dirty room at check in then assigned a double room without confirmation. Only one towel, no toilet paper

First of all when I was checking in they said that there would be an additional $50 refundable charge for the room. When we opened the door the room stunk. The beds were hard. There was poor water pressure, didn't think that the toilet was going to flush. The next morning there were roaches crawling on the wall by the sink. We could not get out of there fast enough. Definitely would not recommend this place to anyone.

I have stayed in some cheap hotels, but I have never stayed in one with such disrepair, safety concerns, health concerns, and overall misguidance online. Between filthy rooms, no sheets, trash on the floors, burns and stains on the furniture and floors, mold, nonfunctional chain door locks, non-working exhaust fans, holes in walls, gaps in the exterior door to see outside from in. Health department needs to shut this facility down right away due to the water damage and mold and overall disrepair.

Tha stuff was great, the rionlooked rough

Stayed here for a night while we visited in laws who just had a baby. We were just there for sleep. Bed wasnt bad, but half the lights took forever to turn on. We checked in just after 8 pm. So that was a bit of the problem. We were trying to watch some tv, but the cable or whatever wouldnt work and 2 different people came by to fix it and nothing, so we gave up on that and went to bed. However the smell of urine from the caked on mess on the outside of the toilet made it hard to get to go to sleep.

Animal/bug Droppings in drawer, curtains wouldnt close, no trash can, heat wouldnt work, could feel springs in mattress and sunk down to box spring. Left hotel and went to another.