Holiday Inn Express Hotel & Suites Norfolk Airport by IHG

I thought the coffee was weak. I wanted a make your own omelet option. They were out of yogurt. I did like hot beverages were offered 24 hours but needed better coffee.

The room is clean and spacious

The shower was cold, was told they keep water temperature at 74 degrees. That is ridiculous especially in the winter. I shouldn't have to take a cold shower then go out into the cold. Makes no sense the manager argue me down

It was vey close and convenient to interstate and close to where we spent most of our time at the hospital. Very clean and neat looking

Nothing

Nothing really, this place is garbage. Room 316

No towels in at the pool. The handicap assist into the pool (that the hotels site is so proud to post in their photos) is non-functional and nearly completely rusted out. The reception told us at check in that breakfast was served until 11 but when we arrived before 11 it was closed. The AC went out in the room at about 9:30pm; the staff did offer to move rooms, but when you've just got a 2yo to sleep then moving at that point is an absurdity. The AC was being repaired as we were packing to leave the hotel... JUST IN TIME! (middle finger emoji). The shower (this is an ADA accessible room) had the shower head in a way that only sprayed out of the shower. There were some 'modification holes' that were drilled into the once adjustable fixture that I was able to shove a plastic fork into so that my children could shower. The room did not come with any linens for the pull out sofa. There was no coffee for the coffee maker. The ice machine was inoperable on my floor, and several other floors, but if you are adventurous as we were you can find one that works, at least as of December 2025, by 2026 the rest may have also died out idk. There were two elevators, but only one that worked, and took an average of 10min to call the one working elevator.

Decent location

Found minor cleaning issues

Everything was clean

The elevators were broken and we had to use the stairs with a 94 year old woman and that was difficult.