Pimalai Resort And Spa

Our stay at Pimalai Koh Lanta was emotionally quite mixed. On the one hand, many things were truly wonderful: the location, the arrival experience, the natural surroundings — all of this is simply breathtaking. The property itself is embedded in stunning nature and the atmosphere is peaceful, private and special. We genuinely had a beautiful time here. However, for a resort of this price level and reputation, several aspects were unfortunately far from the standard one would expect. Most noticeable: Many areas are in clear need of renovation. The fitness studio is not presentable and absolutely not appropriate for a hotel of this category. Several features around the pools, such as the fountains, were not operating at all. The barriers in the children’s pool area are extremely unattractive and disturb the entire visual concept. At the beach, the back-row cabanas urgently need replacement — they are worn and no longer match the hotel’s luxury image. Breakfast and dining were fine, but overall not remarkable when compared with similar resorts in this segment. The only true culinary highlight was Spice & Rice, which was excellent and clearly stood out. Room cleaning was spotless and very well done, though often only in the late afternoon, which felt a bit inconvenient for a resort stay. The General Manager was present on property, but there was very little guest interaction, which felt like a missed opportunity in such a personal and high-end environment. A major disappointment was New Year’s Eve. While the food was outstanding, everything else felt extremely underwhelming. After dinner, it seemed as if the budget had been exhausted: the band was unfortunately very poor — off-key, unable to create any atmosphere, and there was no real countdown feeling at all. A good DJ would have cost less and created a far better celebration. We truly enjoyed our time, and Pimalai has enormous potential to become a shining star again. But at the moment, the gap between price, promise and actual delivery is too wide. Because of that, I personally find it difficult to give a clear recommendation — not because the place isn’t beautiful, but because the experience does not consistently meet the standard the hotel claims and charges for. With renewed investment and a different management approach, this resort could once again become exceptional.

Outstanding in every respect, the setting, the facilities, the staff. I could go on. Amazing.

Nothing. Perfect.

Very quiet hotel resort, surrounded by nature. Courteous. Helpful and friendly staff. Very rich breakfast, with a large buffet. 3 restaurants to choose from.

Concernant le SPA, il est difficile d'obtenir le soin que l'on souhaite, l'hôtesse influence "fortement" un soin alors que l'on en souhaite un autre

Équipements et belle structure

Where do I start,last yr we discovered this paradise for 2 weeks,this year 3 wks,and God willing, 1 mt next year.We were treated like family,and there was just too many people( staff) that went above & beyond.The breakfast felt like a date( breakfast staff is amazing including the choice of food).The food at all the restaurants is delicious and priced well.The beach is just the best for walking,with lot's of great places to eat along the way.The community and Pimailai blend well together with gratitude,appreciation and just so welcoming.I am a biker Mama ( only here do I rent a mopad).Pimailai feels like a home for us ( beach staff is exceptional).The staff at Pimalai is the best,every single person.The reception was my go to for anything and everything,and they too went above and beyond.Truth be told, I cried when we left.How lucky we are to have discovered Pimailai ❤️🙏

Pimalai creates that dream sequence travel feeling where everything feels just right and you’re fully relaxed. It is a magical place the photos and videos don’t fully capture. The lush surroundings, the understated luxury, the amazing staff who really want you there. Shout out to Am who worked the front desk - she was amazing and worked hard to ensure I had a wonderful experience.

Very hard to find something not to like. The spa’s jungle jacuzzi was closed for maintenance which was a bummer. They said it was due to heavy rain in the off season causing delays. Overall the property is very well maintained but some areas are starting to show a bit of age. The resort has invested - such as a new Heritage restaurant space.