Bay Palms Waterfront Resort - Hotel and Marina

Great location. All the employees were super friendly and courteous. We had an issue with our door lock, but they fixed it very quickly. Great value for the price.

Very nice stay. Clean, close to everything. I liked that you could use all three of the hotels facilities owned by them, all on Gulf Blvd. Loved the artwork in the room.

It was quiet, spacious and had plenty of room outdoors for swimming, dining and games.

A great place. The staff responds quickly to any concerns. I'll stay here again

The biggest disappointment was the pool wasn’t operational. There was a sign up saying it had filled with salt water and it being a holiday weekend it would take a few days to fix. I’m assuming the letter was several weeks old as it was not a holiday weekend and the hurricane was several weeks ago. The pool in the sister hotel was always filled and having an on-site pool was one of the filters I used when picking a hotel. Otherwise beautiful area out back and got to see several Manatees during our stay. I’d check on the pool when booking otherwise recommend !

Very dissapointed. Hotel reports pet friendly but not welcoming rather booked into alternate setting that was sub-par setting. Use of main hotel but no pets allowed therefore unable to participate. Resort fee charged for unusable pool? Complained and remaining stay refunded in full.

I preface this review with the following statement: I have been traveling constantly for the past 7 years to over 75 countries and I have stayed in literally over a thousand different hotels during the past 7 years. During that time, I have never written a negative review about a hotel because I never had a negative hotel experience. This is my first negative hotel review. I do not recommend this property to anyone – I experience several severe problems. There are many amenable hotels within a short distance of this hotel that would be excellent choices. There were multiple negative experiences for me at the Bay Palms Waterfront Resort in St. Pete Beach, Florida. My review addresses the three types of negative experiences, two of which prompted me to report this hotel to the local health department: 1) Condescending and intolerant reception staff. 2) A serious health hazard in one of the rooms that I booked. 3) A disgustingly filthy swimming pool. Another public health hazard. RECEPTION STAFF This hotel is spread out over 3 non-adjoining properties, and the reception desk is located on one of those properties. When I arrived via car, I parked in the parking lot under the Bay Palms Water Resort sign. When I got out of the car, I saw a sign that said Entrance so I walked there but there was no entrance and no reception office. After walking around a while, I saw a sign that said the reception office was not on the property, but down the street a distance. We had already unloaded our luggage hoping to check in, but had to reload the luggage back into the car and drive down the street to the reception office. When I arrived at the reception office, there was a man and woman working the reception desk. I commented that the reception office was hard to find, and in response the woman retorted to me in a condescending manner as if speaking to a child. Here exact words were, “Oh, someone didn’t read their email.” There were also two other guests waiting to check in who commented to me that they also couldn’t find the reception office. Anyway, I told both of the reception staff again that the office was hard to find. At this point the male reception worker retorted to me in a very rude and condescending manner as follows. His exact retort was, “I did my part because I put up a sign and I included directions to the reception office in the confirmation email.” I tried to explain that people don’t really read their confirmation emails, they just give it a quick scan to see that their booking is confirmed, and that therefore the confirmation email is not a good place to include a message about the location of the reception office. I wanted to advise them to use an sms text to inform about the reception office location as other hotels and Airbnb hosts do, and which is very effective. But I didn’t because I didn’t want to hear any more rude, flippant and intolerant remarks from them. HEALTH PROBLEM AND AESTHETIC PROBLEM IN ONE OF THE ROOMS I BOOKED I booked two units. One unit was a one bedroom apartment. We arrived at the units at about 7pm. There was an intense stink of mold and mildew in the bedroom of the apartment. So intense that it was unbearable. So we opened the window and balcony door in hopes that it would air out and we went to dinner. When we returned at 10:45pm the intense mold and mildew stink in the bedroom was the same. So I thought that sleeping on the pullout sofa in the living room would be better where the stink was less intense. But when I pulled out the sofa bed, I immediately saw areas of black mold in several areas on the bottom of the mattress. I immediately pushed the mattress back into the sofa. I called the reception desk. The phone was answered by the same man who spoke condescendingly to me when I checked. I told him a about the mold and mildew stink. His first response was as follows. In his exact words he said, “Why didn’t you tell me about it earlier, it is almost 11pm and I check out at 11pm.” At this point, I became furious. I told him he needed to come to the room and experience the problem himself and that I was fed up with my experience at this hotel. At that point he told me that he didn’t like my attitude and that therefore he wasn’t going to exchange the room for a new new room until the next morning because he didn’t like my attitude. Then I became even more furious. Despite the health hazard of mold and mildew, he insisted that the room be slept in that night. He came to meet me at the room in a big huff. I showed him the room and he kept talking over top of me. I asked him if he could stop talking. He then became extremely angered and told that both me and my friend had to leave the property. We left. We had absolutely no desire to stay there a minute longer. I told him that I was going to call and report the property to the health department and the police. Which I did the next day. I also reported the property to my credit card company to reverse charges. A DISGUSTINGLY FILTHY SWIMMING POOL Unlike the lovely blue swimming pool that they display on 3rd party booking sites, the swimming pool is filled with filthy, stagnant, scum-laden, dark green water. I also reported this to the health department. Another health hazard.

loved the marina , they have 2 pools but next to the marina , the hotel i was staying at had a green pool which i was hoping to just walk out my door and get in the pool , but they had a pool at the main office about 30 seconds down the street ! customer service was awesome didn’t have one complaint with the place hotel room itself they have amazing paintings on the wall ! even provided alexa for music !

It was a delightful respite and the room was everything I had hoped it would be - clean, comfortable, and trendy. The water views gave a tranquil atmosphere and I saw a manatee swim right by my room. The staff was very cheerful and helpful and the fact you can take advantage of the amenities of all 3 resorts is a big plus!

Awesome service and the room was great for our weekend stay