La Quinta by Wyndham Mobile Satsuma / Saraland

Subject: Executive Escalation – Safety and Conduct Complaint | Satsuma, AL Property To Executive Leadership, I am formally escalating a serious safety and conduct complaint regarding the La Quinta Inn & Suites in Satsuma, Alabama. I reserved a 14-night business stay while working for Fluor (Southern Power) and was also evaluating the property for potential future corporate lodging use. Upon arrival, I was assigned multiple rooms that were in unacceptable condition—torn carpet with exposed backing, visibly dirty walls and doors, and significant mold/mildew buildup in the bathroom (photos attached). After reluctantly staying one night due to exhaustion from traveling alone from Georgia, my company secured alternate accommodations. When I returned to check out early, the owners became hostile when I requested a receipt and questioned the room condition. I was told never to return, followed outside, yelled at, cursed at, and approached in an aggressive manner with clenched fists. As a 66-year-old woman traveling alone, I felt physically threatened. This conduct is unacceptable for any Wyndham-branded property. I am requesting: A full refund for the night stayed. A formal investigation into the property’s condition and ownership conduct. Written confirmation of corrective action. I am prepared to escalate further through regulatory and consumer protection channels if necessary but would prefer resolution directly through executive review. I look forward to your prompt response. Sincerely, Juanita Robertson

The staff are so welcoming

Our room was horrible. It smelled like mildew, the carpet was damp and ripped. There was trash left from previous guests and the curtains looked like they had blood on them. There was black mold in the bathroom. We didn’t even stay here, left as soon as we got to our room and booked somewhere else. Now we’re out the $100 we paid for this room that we didn’t even stay in.

But the bed needs a big cover instead of just having a sheet on the bed for covers.

The grass was knee deep. All pool furniture was torn up. Pool was dirty. Room was dirty. Shower had mold. Towels were stained and dingy. Walls were dirty. Was very dissatisfied will never book here again.

Staff helpful

The staff was very friendly and it was very quiet other than the train coming through I recommend stay here if you are tired and need to sleep it's right off the exit beside me a lot of gas stations and a Waffle House which was good and a McDonald's and a Arby's in the pilot gas station.

A very Nice place with very nice people

The receptionist was very helpful in trying to get us into a room that we could stay in, but unfortunately, we could not stay at the property as there was a lot of mold and bugs. The rooms were making us sick. Had to leave the property due to this. Due to the closeness of my stays, my review for this hotel was placed on my review for the hotel in Fort Walton Beach and we actually had an excellent experience at that hotel.

The service was outstanding. The rooms were clean but need updating.