The Cabbana Resort & Spa

Nothing

The overall condition of the rooms was quite disappointing. The flooring appeared mismatched, and there was a persistent unpleasant odor that made the stay uncomfortable. The air conditioning was not functioning properly, and the electric kettle was broken. Additionally, there was no room service menu provided. Housekeeping number was not working .. I can say everything was messed up.. Unfortunately, the experience did not meet expectations. Even reception and restaurant ACs were not working properly..

Brilliant food, staff and ambience

Mosquitoes

The breakfast was brilliant and the location was good

I had a quality time with my family in Jalandhar...food was so amazing and service is also fantastic 🤟 specially staff is very corporative Specially mention one name mr Dilshad khan was amazing 👏 He so much caring and helping us to a lot kudos for dilshad really appreciate for your spot Thanks cabbana team

Nice big rooms. Food in restaurant was good but expensive. We were told the pool was out of use. There were two functions hosted at the venue when we were there which meant no access to outdoor space.

Juganta our waiter was very attentive. along with is colleagues The food was lovely. Discovered online. Would consider staying here on a next visit. Lots of variety buffet menu and ala carte available. Good drinks selection. A surprise to be found in Phagwara.

The staff was good but room was not clean and tv was not working and ac was noting working from last two hours then the give as different room I don’t like it at all

Having travelled from the UK visiting India for 4 weeks we had stayed in a number of hotels during our month so we know what is good and what isn't good with Indian hotels. This hotel is a brilliant hotel to stay in. The security is excellent and rooms were good. The whole hotel was nice and pool was lovely. Hotel staff were very welcoming and polite, they are a credit to your hotel. The real star of your staff was the hard working and polite Tanasha who worked tirelessly to serve us breakfast and meals during our 5 days stay, she really made us feel like family, please thank her from us all. There were a number of high end weddings and events going on which was nice to see the culture and music. The hotel itself is brilliant, location near Phagwara, Haveli, the amazing Eastwood Village and many other attractions. All in all a brilliant stay in this very nice tropical themed hotel. There are some areas for improvements as compared with my last stay here 10 years ago, some parts of the hotel is looking a little tired and in need of some investment and upgrading. Also, I'm afraid to say there inhouse taxi services are very overpriced and need to be looked into as they quoted me 5,000 rupees that cost me 2,000 rupees from an independent taxi service. All in all, I would recommend staying here for a comfortable stay and will do myself on my next visit.

Ok let me start with my booking through booking.com. Having booked I received a message through the booking.com app from the property to say that my booking was incomplete and to make payment before arriving. I questioned this with the property who were unresponsive straightaway and hence I paid a western union link sent having confirmed the link with booking.com. Upon arriving I was told that this was a scam message !! Which I received from the property via the app. I then had to pay the fee again and left to argue the point with my credit card company !! There is no guarantee I will get this back! Something very strange happening here and it was all done through the property messages via the booking.com app- please do not make any payment before arrival, even if it looks as though the message is from the hotel. Not happy at all as booking.com via a phone call informed me the payment link sent was safe to pay!! The hotel is dated and in need of love. The rooms are average, with some lights not working on arrival and the tvs are a pain to operate. The mattress is ok but the pillows are not hotel standards. No irons in room and you have to request these. The bathrooms need fresh silicone and there were marks all over the bath from dents that looks from tears of use. So no bath for me. Toilet rolls average. Towels average too. The shower in some rooms is overhead only so not great at all. The flies in the corridor and the rooms are an issue and need addressing - every morning there is a staff member trying to kills flies in the year corridor. The service is not great - the manager was good but with most staff you have a communication problem. The staff are not really friendly and it is hard to get things done. Laundry was promised the next day at 9am and was received at 10pm. We had 3 rooms and one suite and we were all not really happy. I think the location is too far out from Jalandhar and the taxis to get anywhere from the hotel provider are very expensive i