Andaz Napa, By Hyatt

Clean, comfortable, great location, nice perks.

Avoid if possible. I had a small issue when I checked in and the nice woman at the front could not help, so she had to have her supervisor call me. I left our cell, and my room number of course. We walked through the Lobby several times, and the supervisor never called or even tried to contact me. $1200 for two rooms for one night. Something small ruined our whole Anniversary evening and they really could not care. I stayed at another hotel the next night and they were so much more accommodating. On top of that our suite was right over the VERY loud bar, and I love a good bar scene, but it was crazy and we had zero privacy. This is my first TripAdvisor review, I travel quite a bit, and this experience was so horrible I felt the need to share.

Either the soundproofing in the rooms was awful, or the band that was playing in the lobby had issues with calibrating the volume on their equipment, but either way, nobody in my party was able to sleep until well after midnight on the first night we stayed due to the noise from the band. Our second night went similarly. The band played until sometime after 11pm. If you or your family expect to head to bed anytime before 11pm during your time in Napa, I highly recommend against staying here. Our stay was otherwise adequate. The room was reasonably clean and the staff were very friendly and helpful.

All very good

None

If you are looking for a relaxing stay.. this is the place to be! We weren't sure if we would like the hotel or area, but we both were pleasantly surprised!

3rd Stay here at the ANDAZ Napa. Everything about our stay was great. Valet service & Front Desk check in went well. greeted as a Globalist, got my free bottles of water and red & white wine welcome drink. Fortunate to get an upgrade to a junior suite with a little more room to traverse. Room was large and nice accomondations. Bed was comfortable and bathroom was clean. Breakfast was delicious and everything was cooked well and the hot things were hot and the cold were cold. Guy Waiter offered great service, kept glasses of water and coffee full. Property location is a plus, its right on Napa Street with many shops and restaurants as neighbors. Also, Oxbow Market was near by and offered even more restaurants and shops. Many wineries to visit near bye. we enjoyed eating at Hog Island Oyster at Oxbow and KENZO Napa a couple streets near bye offering Kaiseki Fixed Course Meals considered a splurge beleive they have One MIchellin Star. Always have to have lunch at Mustard's Grill. Like visiting V Sattui winery near bye, been going there since early 1980's when it was an unknown and hole in the wall. OMG, so upgraded, developed, and commercialized. Not like before but still nice. Weather was Gorgeous, so nice to walk around. Everyone very friendly. Would definitely stay here again. In fact its currently part of our annual rotation. Would recommend to family and friends.

If you’re looking for a hotel that is centrally located in downtown Napa, this is the place! It is walking distance to so many restaurants, tasting rooms, and things to do. The staff is friendly, helpful, and present. That said, it isn’t a particularly family-oriented hotel. If you’re traveling with kids, just be aware that there isn’t a pool or any great area for kids to play (lawns, patios, etc.). We found ourselves mostly in our room when we were at the hotel. Food/drinks also seemed a bit pricier here than they are at other Hyatts I’ve been to. This might be because of the area, or maybe Hyatt had a price increase recently, but $7 for a cup of black coffee and $9 for a bagel with cream cheese is pretty steep, regardless. Luckily there are a lot of food and drink options outside of the hotel, so it’s not a huge issue, although it’s always nice to be able to eat at least breakfast without leaving the hotel. I would highly recommend Winston’s down the street from the hotel as a family friendly brunch/lunch cafe, as well as Moulin across the street for coffee/pastries. I would absolutely stay here again, all things considered. A final note, if you’re not traveling with kids they have partnered with a gym a couple miles down the road that has gym/pool facilities I believe, that’s just not super realistic to do with toddlers so the lack of pool is still a big bummer.

Ubicación

The location is perfect, walking distance to several restaurants, wine tasting rooms and shops. The hotel itself is beautiful and the Andaz junior suite was incredible. Breakfast in the restaurant and room service was delicious. The best thing was the friendliness of the staff. Everyone was warm and welcoming and went out of their way to make sure I had everything I needed and wanted. From the valet to the front desk staff, restaurant staff and housekeeping, the service was impeccable. I will definitely be back.