Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Location is good

Bed is metal not secured properly. Mattress was hard and dipping the middle. Pillows are tiny and uncomfortable. Shower floor needs scrubbing and pendant light doesn’t work.

So, many things Clean rm Well light parking lot Quiet Swimming pool was heated Great breakfast selection 👌

The room didn't have a bathtub. The sliding doors hide the light switches

I normally do not leave negative reviews, but this needs to be addressed. During my stay, the odor coming from the front desk employee was extremely strong and unpleasant for multiple days in a row. It was noticeable throughout the lobby area, and several guests and even staff members were commenting about it. A hotel’s first impression starts at the front desk, and unfortunately this created a very uncomfortable experience. I hope management addresses the issue professionally because cleanliness and presentation are a major part of hospitality.

The location was great since we were traveling through that area to reach our destination. The breakfast was great for a light breakfast to get our morning started. The staff was very helpful and friendly.

Nothing. It’s a good place to stay.