Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Staff was very helpful and friendly. Felt bad for the front desk attendant but she held strong as she tried to help fix all the reservation and walk in room assignments.

Room was not clean. Crumbs in pull out sofa bed. Shower door would not stay closed. Stain on sofa.

Improved since the last visit. Clean room, quiet environment. The walls are still thin, and not everything works, but the parking is safe and plentiful, the amenities are pleasant, and the staff are friendly. Worth a second chance!

It was clean.

The room was very small.

Bizarre experience. The lobby, hallways and room all had different unpleasant smells. Room cleanliness was questionable. Staff was not welcoming.

Location was convenient for our plans. The room was spacious, bed comfortable.

There was only one elevator and it seemed to be a hassle to use. Only one ice machine and on the first floor. Despite it being non smoking and the signs stating there was a fine for smoking/vaping, someone was definitely stinking up the hallway or stairwell, but no one seemed to care.

Close to Biltmore, small, quiet.

I could tell that some updates had been done to this older hotel which looked great, however, there were still some things that needed updating. The guest information books in the rooms were not accurate. For example tv channels did not match the guide. The fan in the bathroom did not work, not a huge deal but for such a small room with minimal airflow it’s a nice feature to have, especially when traveling with someone else.