Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

The indoor pool. Very nicely decorated spacious rooms.

Poor room choice. Room was adjacent to the machine and house keeping.

Close to I40 and Biltmore Estates. Clean, Ok breakfast, nice parking lot

Being right on main road.. traffic very noisy at night while trying to sleep, not very many restaurants close

Very kind staff, rooms were very clean and updated.

Good location, decent breakfast

Some electric outlets in the room did not work

Nice place

The new lady at the front desk is absolutely wonderful. She is kind, welcoming, and has such a warm smile that makes you feel right at home. She truly adds something special to the hotel experience! 💛

When booking, requested a quieter part of the hotel as I have a sound sensitivity disability (hyperacusis), specifically noting the ADA specific disability. Was told "subject to availability". They seemed to fixate on handicapped room, not a request for noise sensitivity which are not the same. Upon arrival, it was clear the hotel wasnt very busy, however, their "subject to availability" mean "wherever we want to put you". We even went as far as to We ended up on a busy part of the hotel, kids running back and forth all day/evening, doors slamming. We also apparently had a herd of cattle above us because all evening, close to even midnight,,,,,slamming things, making more than reasonable amounts of noise, even escalating further after we called the desk 3 times over an hour 1/2. The next morning, 6am, they were at it again. I do understand this is a hotel and there will be some level of noise, but it is clear that the the hotel does not have any ability to handle disability accommodations-not even an offer to move our room.....just place us in the loudest part of the hotel, too bad. And to top it off, we were offered a $12.00 voucher for another stay. I would strongly suggest if you have any sort of accommodation request, seek alternate lodging