Eden Andalou Aquapark & Spa

We really enjoyed our stay here, the staff were very friendly and helpful. The hotel was very nice, the pools were amazing and we really enjoyed the food at the restaurant

Food was so nice Staff very friendly Room clean and tidy. This is advertised as a 5* hotel, defiantly not more a 4* as we always stay at 5* and this is not what we usually get. This did not ruin our stay as we had a brilliant time.

Chaimae and staff are exceptional.

All round excellent

There were both pro's and con's to this hotel, overall i think it was over prized compared to the condition. Pro's: 1. Most of the waiters was awesome, very kind, polite and smiling. 2. House keeping (cleaning) was great. 3. Food and bar was good. 4. SPA workers was wonderful. 5. Young man serving tea was fantastic. Con's 1. The ATM was not working properly and the two male receptionist was very unfriendly and not very helpful. 2. The room was filled with ants and nothing was done about this. 3. The shampoo etc. looked like it was re-filled (used by other guest), which is fine and good for the environment, but should be informed about. 4. The bell-boy (man) was quiet aggressive and would not take a no for an answer, it was unpleasent. 5. I was looked out of my room as they cancelled my keycard before the actual check out time. 6. I asked about late check-out (for payment ofc), he didn't even check, just said no. It was the no which was the problem, it was how it was handle. I would not recommend this hotel, there are plenty other hotels closer to the center which you can get more for your money.

Eden Andalou Aquapark & Spa – A Memorable Experience Eden Andalou Aquapark & Spa is truly an exceptional destination. From the moment we arrived, the warmth and professionalism of the staff stood out—everyone was incredibly friendly, attentive, and eager to help. The hospitality throughout our stay was nothing short of top-notch. Entertainment was a highlight of the experience, brilliantly coordinated by Mamado, whose energy and leadership brought everything to life. Special recognition goes to Marie Joe, the choreographer behind the vibrant Senegalese African music, as well as the talented Indian choreographer and the entire entertainment team. Their performances were captivating, culturally rich, and beautifully executed—each one a testament to their passion and skill. While the overall experience was outstanding, there was a minor shortcoming in the housekeeping department. Although the rooms were kept clean and tidy, the staff unfortunately overlooked changing the bedsheets during our stay. It’s a small detail, but worth noting for future improvement. Overall, Eden Andalou offers a wonderful blend of relaxation, culture, and joyful entertainment. We left with great memories and deep appreciation for the team that made it all possible.

Stayed August 31st with my family (2 adults, 2 kids) in a family room booked through Expedia. Unfortunately, several serious issues made this an unpleasant experience despite some positive aspects. Major Concerns: Food poisoning on our last night - All four family members experienced vomiting and diarrhea after eating at the buffet. The hotel nurse tried to dismiss it as unrelated to the food, which was unprofessional given that our entire family was affected. Persistent AC noise - Loud air conditioning kept us awake despite calling reception for assistance. The issue was never resolved. Overpriced for quality - At $450/night, this does not deliver 5-star value or experience. Poor hallway maintenance - Guests were hanging wet clothes and towels on hallway railings to dry, creating an unprofessional appearance that management seemed to ignore. What we liked: Staff were genuinely friendly and helpful Good variety of food options at the buffet We spoke with management during our stay, but the core issues weren't adequately addressed. The hotel has potential, but significant improvements are needed in food safety protocols, room maintenance, and matching pricing to actual quality delivered. Would I recommend? Not at this price point. For a family vacation, there are better value options that prioritize guest health and comfort.

Love this hotel, the food is great, the staff is amazing. We go to it every year. It never disappoints. Highly recommend 😊

Booked this place as it was the only one left that had a water park. The property was dated. The food was very much basic cafeteria food. The waterpark was also run down. The service was good. Definitely not what we expected for the amount paid. Next time the kids stay home 😆

Amazing food, entertainment and service