Best Western Plus Lackland Hotel and Suites.

The property was nice and quiet. The staff were excellent and were able to accommodate early check-in for me. Smooth checkout process took maybe like five minutes I really liked the cleanliness of the place and me being a traveler a woman at that, it was relatively pretty safe. I like some other areas nearby.

Bugs

Would have liked to been able to check in early. It would have easy to do since it was only an hour early and the clerk was just sitting in the lobby.

the area

service at front desk

Upon check in at 10pm after a long drive, the clerk came to desk and asked me what I needed, I was checking in she then said “let me go pour some drinks for the people at the bar first” and I stood there for 5 minutes waiting as she talked to the bar patrons. That was not cool. Then everyone I came back to hotel my room key would not work so every time I would have to go to front desk. That shouldn’t happen. I was intending to stay through Saturday but the key not working for a 3rd time I decided to depart Friday night at 7pm cause I was done with the apathetic front desk. But the coffee was good and 24/7, and the room was clean.

The staff was awesome. They were extremely helpful. We were greeted with excellent information and maps with extensive information for our son’s BMT graduation. The hotel is very close to Lackland AF base. I would strongly recommend especially if you’re there for a graduation.

Over all it was a pleasant stay. The stay was a little expensive for such dated hotel. We were able to check in early by paying $30 (which I wasn't told over the phone but we were there already). Stayed 2 nights with two other families. One of them had stayed here in Dec of 2023 and recommend us the hotel due to the location and breakfast. We were in town to take the kids to SeaWorld. It was our first hotel stay with two kids now. We let front desk know that our 1 yr old was loud and to feel free to call us at any point if there was any noise complaints. Luckily there wasn't anyone next or below us. Staff was friendly and rooms were decent. Water pressure was delightful and temperature was lovely. The tub spout was loose/ broken but still worked. The hot breakfast was the selling point for us, since we were traveling with 8 kids over all. They had a waffle station with all the fixings, different cereals, eggs and other hot options that would change daily. There was oatmeal, yogurts and fresh fruit available. There was a beverage station that had coffee, milk and apple juice as well. The Tv's are old so the kids were disappointed. The entire place was super quiet and the parking lot seem very safe.