Hawthorn Extended Stay by Wyndham Kilgore

bed bugs

Excellent, helpful staff. Very very clean! Good parking. Fair breakfast. Room 120-handicapped room. Bathroom door rotting and peeling. Shower floor extremely slippery. Baseboard off in room. Bed sheets poor quality and so thin you can read through them. Shower chair screws loose. This room is an accident waiting for a place to happen. But. It was very clean and great staff!

Older hotel that has many uodates and was very comfortable. The room was clean. We were missing shower supplies but that was corrected the next morning. We chose the location for ease of access and breakfast buffet to save time as we had very little time in town. The first morning there was only carbs for breakfast. The heating tray for eggs snd such was prepped but there was no food. I asked about this and was told "we didnt put any out" that did not make sense as this was a saturday morning. The front desk clerk was rude about it as well. The 2nd morning there was sausage, biscuits, and what appear to be a frozen mini sausage biscuits that tasted like cardboard. I expected better, hoped for better but it was just sad. The morning/afternoon saturday clerk was further rude when i was looking for a plastic spoon and found the door to the breakfast area cracked open and popped in to grab a spoon. Her reply "what are you doing?" And stormed at me, i said i needed a spoon and she just angrily pointed at the front desk where there had been NOBODY when i walked into the lobby or I would have asked. Just rude. All the clerks were very young ad were not able to answer many questions. Most were nice and polite but a few need a bit more experience in working withthe public. I would stay here again as it WAS clean, comfortable and easily accessible. I just wouldnt expect to be fed.

I am writing to express my disappointment regarding my recent stay at your Kilgore, Texas location from October 3 through October 5. Unfortunately, my experience was far below the standards I expected based on your website and online listings. Upon arrival, the cleanliness of the room was unacceptable. The floors were extremely dirty—so much so that walking barefoot left our feet black and sticky, including in the bathroom. The overall appearance of the property and staff was unprofessional, and the staff members did not seem friendly or approachable. We were also very disappointed with the breakfast situation. Online photos and descriptions showed a full, appealing breakfast, but in reality there were only a few items available—dry toast, cereal, milk, and waffles. This was misleading and not what we expected when booking our stay. Additionally, there were multiple maintenance issues. The ceiling appeared to have a leak, as both my sister and I felt water drops coming from above. The TV was unplugged in several areas, and even after reconnecting it, we found that only a few news channels were available—nothing suitable for children or families. In the dining area, the chair cushions were heavily stained and unclean, adding to the overall discomfort. Lastly, at check-in, I was asked for a card to put on file but was not informed that a $100 charge would be placed on my account. Only after the transaction was processed was I told it would be refunded upon checkout. That la

Blood on sheets, inexperienced staff, stale breakfast

Check In was good. After that, not so much. In the shower, the shampoo, conditioner, and body wash dispensers were all empty. The TV did not have any regular TV channels (no ABC, NBC, CBS, ESPN, etc.). All it had were streaming services. The bathroom sink was clogged with something, so it didn’t drain. The breakfast was really minimal….but there were so few people staying there, I can understand. Overall…very disappointing.

We could not get the TV to work and front desk could not tell us how to get it working when we got off the elevator on the third floor. There was no AC in the hallway. It was so hot . the bathroom shower in the corner at the bottom had mold growing. When we went down to get breakfast, there was nothing The The coffee was water down. The apple juice was water down. There was no orange juice. The bread for toast was not fresh. There was only waffles and cereal. no meat, no eggs, nothing so I went to the front desk and waited, and some young girl came out of the back room and was dressed and looked like a hoodie shirt, not dress professionally and ripped up jeans this is supposed to represent Wyndham. I don’t think so. We’ve stayed at other Wyndham properties before was very unsatisfied with this one.

Great, friendly and helpful staff and management. Rooms are very clean, quiet and comfortable. We stayed 2 nights and would highly recommend this hotel.

No TV Service (Told the cable was not working) Telephone didn’t not work… had to call the hotel front desk using my mobile number Bugs in the bed….. Immediately checked out within an hour after checking in

Hotel doesn’t have a fully functional water heater so if you shower when everyone else does, your shower may only be lukewarm. The girls at the front desk are so kind. They keep me coming back!