Hawthorn Extended Stay by Wyndham Kilgore

The windows were weepy and wet. Towels had been placed in the window seal to absorb the moisture. The towels had been there so long they had turned brown. The curtains brown also. It was so bad in Toom 313 that we had to be moved another room

The breakfast was much better than other comparable hotels in which we’ve stayed. It included hot items like eggs, turkey sausage and Belgian waffles along with the usual oatmeal, cereal and pastries. The facility is well maintained and lovely. There’s easy access on and off the main road in Kilgore. My only complaint, from a woman’s perspective, is that there wasn’t a separate place to apply makeup other than the bathroom. There should be a space in the room with a mirror for applying makeup and doing hair. I had to roll one of the ottomans into the bathroom to put on my makeup and do my hair. Because it was a last minute trip, I didn’t think to pack a magnifying mirror. Again, if you remember to bring a makeup mirror and don’t care about monopolizing the bathroom to get your hair done, then none of these will matter. My husband certainly didn’t notice any of these issues. ;-)

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Usual standard clean with good service.

This hotel is slightly above average, but it is in dire need of a face-lift and a few upgrades. The AC in the conference room was not working that well, and the hotel is generally understaffed. The bathrooms need to be refitted and upgraded with bodywash, shampoo, and conditioner dispensers.

First night in Room 125, woke up the next morning with bed bug bites on both legs. Told the desk person and she moved us to another room and said she would talked to the manager regarding a refund for the first night. But no refund was offered..

Great service! Very accommodating! Lovely breakfast and comfortable beds!! We will stay again!

The pool was disgusting, discolored and very unsanitary. Several other guests made wise decisions not to enter the pool as well due to the horrid conditions. There were dead roaches in the gym area. The carpet in the hallways smell filthy and are visibly dirty. The carpet need to be either deep cleaned, replaced or removed. THIS IS A MAJOR HEALTH HAZARD! The coffee was lukewarm and rancid. The entire hotel gave me a feeling of nothing but germs! My room was not worth $250 even with my corporate discount.

Poor check in/front desk staff attitude/interaction, days old moldy towels on the window sill, old sheets, not enough towels, hotel needs some repairs. Cleaning staff was marvelous and helpful. Room itself was decently clean but the room itself had a few issues that were probably not related to cleaning staff (moldy towels on window sill and brown streaks on unit/window, broken wall pieces, missing outlet covers) Beds were great, room temp, pool, breakfast, space were all great. Guest/lobby restrooms were clean.

Most horrible experience ever! First night, power outage. So, no air conditioning, no house keeping or clean towels. No hot breakfast meats. Second night, bathroom sewage came up out the basin, including black sludge and flooded all personal items on vanity counter tops, bathroom floor and room carpet. I unknowingly got out of bed onto wet, disgusting carpet. Which means, I could not shower or groom. Custom service was not helpful and seemingly unconcerned. In frustration and disgust, I checked out early and cut my family reunion trip short and drove from Kilgore Texas back to Orange Park Florida. In addition to a complete refund, I'd like compensation for destroyed hygiene and personal items.