Mitsis Grand Hotel

Hotel in poor condition, lifts not working, cracked toilet seat, paper shoved in the electrics by porter to “make them work”. Doors to balcony wouldn’t open. Staff and service excellent, maybe we were just there at a bad time.

Great customer service from all staff. Food & drink options excellent. Good quality & choice. The only negative is the rooms are a bit tired but a major refurbishment is due n 2025. Can't wait to return.

Absolutely fabulous hotel, staff and service 1st class, food so much to choose from lots of a la carte restaurants, hotel spotless always cleaning all areas. Lovely beach front location with free sun beds, only 15 minute walk in to the port and old town. Great evening entertainment and branded drinks what more could you want. Had a fantastic 14 night holiday here and can’t wait to return again next year bringing the family with us.

For the price we paid through Expedia, the hotel is good. Not 5* and high quality that the brand seems to suggest though. The restaurants served good food but the buffet was very basic. 3 star quality compared to other all inclusive hotels. The food choices were all most the same every night. The restaurants seem very under staffed too, even though there’s lots of people working there. We went for brunch one morning and got told basically they had run out of everything because of the other guests so when I ordered the fruit pancakes, it was literally a pancake and syrup. The brunch restaurant was an absolute mess too. When we dined in the Italian restaurant, the service was very slow. I asked for an aperol spritz with my food and got told we usually would offer this but are too busy so pick a simpler drink. Not really 5* service. We ordered a lunch bag for a day trip and my vegetarian sandwich was literally tomato and lettuce. When you order one from the app it describes a lovely cheese roll in a lovely white chilled bag to keep your food cool all day. We got given a falling apart black bag and a paper bag. Don’t advertise it as so lovely if it’s so basic. The room we had was very dated and clearly needed a refurbishment compared to the other rooms we saw. Most of the hotel staff are very friendly. Great bar service! I think they are just overwhelmed with how many guests stay at the hotel. A few changes and the hotel would be great.

Fantastic sea view. Cocktails and food selection was some of of the best we’ve experienced. Lovely walk into Rhodes old town and also close to a bit of a party zone which we also enjoyed. We will be back.

We had a great time at this hotel The level of the hospitality was incredible! Amazing service team, and great value for the money!

What an amazing hotel! It has anything you could ever ask for. And the fact that they make you stay at the hotel and use the beach, pools and all inclusive benefits (food and drinks) even the day of the check out (if you have a late flight) it makes it more worth it!

Loved the location Beautiful hotel but rooms old fashioned Restaurants all great except main buffet Cocktails way to strong Pool area great

The property was very close to the sea and also walkable to the old town so a good location. The staff were friendly and mostly helpful. However it badly needs renovation. The first room we were offered was in a very poor condition. The bathroom looked wrecked, broken tiles, broken down bath, and toilet seat incorrectly fitted. The room was not the size stated on the website and looked nothing like the picture or what we had expected. We stayed in the room one night before moving to a better room that was very noisy. We should have asked to move again but were told that if we called down to reception they would ask people to be quieter. On one night we called reception 4 times between midnight and 2am. The food was adequate but more like canteen food than expected for a five star hotel. The a la carte restaurants were very nice but could only be booked for two dinners and one brunch.

Great