Embassy Suites Columbus - Airport

Staff was attentive and helpful, they had the best breakfast I've ever had, made to order omelttes and food was fresh and hot. Highly recommend!

This was my second stay at this hotel, also stayed there last year (early October 2024). Came back because we had a positive experience the first year. In 2024 staff were pleasant, facilities were clean and well kept, pool was clean, breakfast was good and the area was conveniently located to the event we were attending. The quality seems to have slipped significantly in a year's time, and perhaps they are understaffed. The furniture in the room was very banged up and while the carpet and bathroom wall paper gave the impression the rooms have been updated in the last 5-10 years the overall vibe was rather rundown. Repairing furniture blemishes with sharpie marker and the urine and nosebleed stains on the sofa sleeper mattress (which was absurdly uncomfortable) along with the pink, slimy stuff on the shower head and sticky substance on the headboard were rather stomach turning. The pool area seemed clean, but the pool itself felt slimy and there was black stuff throughout on the lining (mildew, dirt, who knows). They also seem to have a wasp problem because the windows inside and out were covered with them. The breakfast was good and well stocked, but the trash cans were literally heaping (so much trash that people had taken to setting it on the ground because you couldn't go any higher). Employees walked by several times and did nothing about it. There are plenty of options in the Columbus area, if you are looking for clean, well maintained and comfortable I would look elsewhere.

There was no hot water and AC was broken during our stay. Staff was very unresponsive and not proactive about these issues. The terrible conditions and facilities of this hotel caused severe inconveniences during our trip. Front desk said we would be eligible for a discount and there was no follow up, and when I called the hotel they kept transferring me to a busy line that did not call me back. Highly disappointed.

Clean room and the staff was wonderful.

Trash. Pick any other hotel near columbus airport. If you pick this hotel, I promise you that you will regret it. Terrible mistake by me.

I would highly recommend them to learn how to start successfully cleaning each suite, and also being able to accommodate the guest who are saying there.

Clean, comfortable and very spacious rooms. The breakfast was excellent.

Nothing

The room was hit whe we got even though thermostat set at 65 We turned down to!60 and did not make a difference We shut off and turned on again to try to reset still did not cool room. Very hard to sleep. Told 2 different people at desk in morning and said we booked through Expedia so they didn’t help. Need to email mgr