Embassy Suites Columbus - Airport

Clean

The breakfast is now served at 7:30, so many softball players and families didn’t receive breakfast, social hr is now hardly any snacks. And you aren’t allowed outside food in the lobby, which we have done now for 5 years

Great location and comfortable stay!

The Good: -This is a very convenient location if you're going to the airport. It's literally right across the street. We had a 6 AM flight and thought we'd depart from a hotel rather than our home, as we usually do. This hotel is perfect for that. -The staff (for the most part) were all very nice and kind. -There's a little happy hour in the lobby. While it's not the fanciest happy hour, they had beer, wine, and well liquors along with some light snacks. -Our room was nice and spacious, and the bed was comfortable -The shuttle TO the airport was great. The shuttle driver was available on demand (we waited maybe 3 minutes), and he was quite friendly. It couldn't have been easier. Areas to Improve -While this property is nice, it's definitely aging and could use some updates -Returning from our trip, we were initially told to call the shuttle via the courtesy phone in the airport. However, we were informed that the phone had been discontinued, so I had to call the hotel for the shuttle—no big deal. I was told it'd be 10 minutes. We waited close to 45 minutes for the shuttle to arrive. I thought about taking an Uber. I paid for the sleep and fly service- I didn't want to pay $25 to take a 3-minute Uber... -While the majority of the staff were nice, when I called for the shuttle, the person who answered the phone seemed annoyed or rattled. I'm wondering if she had several calls for the shuttle or something. She would ask me a question but then cut me off before I could answer it. Not the best interaction. Summary Overall, the experience was fine. I don't know that I would stay here again, mainly because of the shuttle situation on the way back from our trip. No one wants to wait 45 minutes after an extremely long day of travel. But the hotel was clean, quiet, and comfortable. We used some of our Hilton Honors points to pay for our room, bringing the price down to $65. But for $180, which I believe is the going rate for the hotel... you might find a better option. Still, if you just need to sleep and get to the hotel, this place will accomplish your goal.

Staff was attentive and helpful, they had the best breakfast I've ever had, made to order omelttes and food was fresh and hot. Highly recommend!

This was my second stay at this hotel, also stayed there last year (early October 2024). Came back because we had a positive experience the first year. In 2024 staff were pleasant, facilities were clean and well kept, pool was clean, breakfast was good and the area was conveniently located to the event we were attending. The quality seems to have slipped significantly in a year's time, and perhaps they are understaffed. The furniture in the room was very banged up and while the carpet and bathroom wall paper gave the impression the rooms have been updated in the last 5-10 years the overall vibe was rather rundown. Repairing furniture blemishes with sharpie marker and the urine and nosebleed stains on the sofa sleeper mattress (which was absurdly uncomfortable) along with the pink, slimy stuff on the shower head and sticky substance on the headboard were rather stomach turning. The pool area seemed clean, but the pool itself felt slimy and there was black stuff throughout on the lining (mildew, dirt, who knows). They also seem to have a wasp problem because the windows inside and out were covered with them. The breakfast was good and well stocked, but the trash cans were literally heaping (so much trash that people had taken to setting it on the ground because you couldn't go any higher). Employees walked by several times and did nothing about it. There are plenty of options in the Columbus area, if you are looking for clean, well maintained and comfortable I would look elsewhere.

There was no hot water and AC was broken during our stay. Staff was very unresponsive and not proactive about these issues. The terrible conditions and facilities of this hotel caused severe inconveniences during our trip. Front desk said we would be eligible for a discount and there was no follow up, and when I called the hotel they kept transferring me to a busy line that did not call me back. Highly disappointed.

Clean room and the staff was wonderful.

Trash. Pick any other hotel near columbus airport. If you pick this hotel, I promise you that you will regret it. Terrible mistake by me.