Hyatt Place Salt Lake City Downtown / The Gateway

Great location to what we were wanting to see and visit. The area can get busy, which is to be expected, with nearby events. Everything is very close by.

The hot tub and pool were closed. It wasn't listed anywhere that these amenities were closed. Parking was very minimal, and part of the parking lot was being used for dumpsters and other renovation items.

The location is good and Hyatt Place SLC provides the quality, cleanliness, and service that I have come to expect from the Hyatt Place chain around the nation.

The breakfast had a variety of options which was very nice. The king room was spacious and nice.

It would be nice to have a microwave in our room and the fridge in our room rattled and made a great amount of noice. It would be nice to have ice available on our floor. We had to go to 3 rd or 5 th floor.

The young girl that checked me in was awesome, the rest of the staff were not friendly and at times snobby. I expected better from staff when the room was over $300 a night. To add to the trouble I booked an extra night then went to renew key. And the man that works at front desk in daytime, was rude to me told me the hotel was over booked at 945. And wouldnt let me check out later than 11. Still haven't received my refund either its been 5 days

It was close to downtown. The front desk associate was so friendly and helpful!!