Holiday Inn Express & Suites El Paso West by IHG

The room was super clean and everything brand new they are remodeling and upgrading the hotel, very comfortable and convenient

We have stayed in this hotel on many occasions and NEVER had such a bad experience as we did this time. Upon checking out I was told there was not a manager on-site to address my issues. There was filth everywhere due to the construction. The elevator was nasty so we used the stairs and they were even dirtier. I wish their website would have notified us of the construction and the fact that their Jacuzzi was not working so we could have stayed somewhere else. Then I couldn't speak to a manager to address my disappointments. Ugh!

Very friendly staff

loved the cleanliness!!

Everything is very clean and comfortable ☺️

I like the hotel. The new rooms.

We were offered the option to check in early even though our room was not available. We arrived at noon time and check-in time was 3 PM. This resulted in us having to go through the process at the front desk twice with no apparent benefit to me. It’s a cumbersome process and I would just drop it. The room itself was ho-hum at best, with some damaged things which had not been repaired from prior use, missing foot on the bathroom vanity, damaged doorstop in the bathroom door, and an ill fitting shower curtain which apparently was designed for a different bathroom fixture. In fairness, the hotel is going through remodeling at this point in time and quite possibly these items will be addressed as part of the remodeling process. Our key cards expired before the end of first day, a pet peeve of mine, and we again had to return to the front desk to have new key cards programmed. The breakfast service was phenomenal, with all items being available throughout the posted hours of the breakfast service.

I didnt even check-in i have a special need son and he makes noises manager told me if i can keep him quiet i can not stay there so i left and i still got charged i wish she could understand what having a special need kid is. I cant used tape on my kids mouth

Thanks

One of the reasons we booked this hotel was because of the heated pool and hot tub. Pool was much smaller than it appeared in photos. The pol and hot tub were both freezing, the heater was broke our whole stay. If we had know this ahead of time, we would have stayed somewhere else. Workout equipment also needs attention.