The Roosevelt Hotel New Orleans - Waldorf Astoria Hotels & Resorts

Attentive staff and lovely room The decorated lobby was spectacular

Nothing

Just checked in and had a wonderful experience! Hannah checked us in and she was so amazing and welcoming! She made us feel like rock stars and provided true luxury service. The hotel is so beautiful and it perfectly located adjacent to the Quarter.

Staff was outstanding. Fabulous beautiful establishment close to the Quarter but far enough away. Rooftop swimming pool and hot tub, nice bar.

My wife and I love the building. The decorations, the staff, the location and on site options for eating.

My room was hot, had to sit in the chair in front of the window to get some cool air flow, the TV had nothing to watch and couldn't stream from phone or sign into personal Netflix. We watched movies on my tablet until we could fall asleep. Lots of very nice hotels all around for 100s of dollars less. We've stayed at the roosevelt the last 2 times we visited the city. We'll try the sonesta next time.

My family stayed at The Roosevelt New Orleans, A Waldorf Astoria Hotel in December 2025, and unfortunately, I do not believe this hotel deserves a five-star rating. This was one of the worst hotel experiences I've ever had. I had a particularly disappointing experience with a recent pickup order from the Fountain Lounge. I placed my order and returned to pick it up about 30 minutes later. However, upon returning to my room and checking the order, I discovered that it had not been prepared correctly. I immediately called the restaurant, and they instructed me to bring the order back for correction. When I returned, the staff attempted to fix my order, but it still did not match my original request. I noticed that the staff seemed bothered by my request for assistance. After waiting for more than 30 minutes, I inquired with a lady at the bar about how much longer it would take. Unfortunately, she appeared frustrated and did not respond to my question. I also observed her discussing my situation with a colleague, which made me feel uncomfortable. After waiting for over 45 minutes, my food was finally brought to me. While I understand that the holiday season can be busy and that mistakes can happen. I shared my concerns with the front desk and emailed the concierge, but I did not receive a response. The front desk did send me a message apologizing and promised that a food and beverage manager would reach out to me, but I never heard from anyone. I was disappointed not only by the mix-up with my order but also by the level of customer service and professionalism I experienced. Regrettably, due to this unsatisfactory service, I do not foresee myself returning to this hotel.

The hotel was nice and so was the location

It was too crowded and crowd control and security was terrible. I realize it's the holidays but esp with such a large crowd there should have been someone at the hotel elevators and also at the back doors monitoring who was going in and out. It is rated a five star hotel but shouldn't be. The Christmas decorations in the lobby are pretty but next time I'd just go there to see them and not stay there (like everyone else). I couldn't get in the bar or the coffee cafe or even thru the lobby. Hotel guests should have some sort of priority when paying to stay there. Not a good experience at all!

Because of a snowstorm, we missed our connecting and weren’t able to make it on the night we initially arrived. Somehow, our reservation got cancelled and we lost our room. However, through the kindness and expertise of the staff, Eric and Joseph, we were able to get our room back. The service is excellent and the staff are wonderful. :)