Paskins Townhouse

Nice place, we arrived late, but staff were really helpful and gave me the code to get in and left the key for us, they also keft a parking permit on a sale or return basis, which we didnt end up using. It was really helpful to have the option though. Would happily stay here again.

Great hosts. Clean, comfortable room. I appreciate the thought put into the amenities and soaps.

Good value little room. Property was clean and nice decor. Room being on ground floor meant didn't have to worry about climbing stairs, but did mean i heard everyone coming and going. Window in room was draughty.

Great rooms, lovely people. Thank you!

After check in I didn't see any staff during my stay. Shower tiles were mouldy. The narrow stair case was a killer.

So disappointed. Pictures make it look like such a lovely classy venue. The room was dirty, not cleaned properly, the shower door didn't close, and the curtains didn't close properly (and on the ground floor!!). The amount of dust and dirt on the bedside lamps was disgusting. We were given someone else's half-drunk water bottle, so kind. The walls are paper thin so you can hear everything, not a relaxing place to stay. Someone above us had an alarm and it was so loud we thought it was in our room. We were on the ground floor but could see the stairs up and they were thin and steep, not at all accessible or easy to manage. It says on the listing there is a food room service, was never given any of these. The wifi doesn't work and there is a mobile signal blackout, not helpful if you need to do anything at all. There was never anybody around to help with any of these issues - reception was consistently unmanned. During checkout time which is advertised as 11 am there were no members of staff at all to discuss any of our problems with. Rang the hotel as didn't want to be held accountable for lost keys, went to voicemail. A staff member rang back saying she was out walking her dogs (?) so just leave keys on the desk. Was told I could leave my luggage behind but not sure why I would want to leave it unattended. The safe luggage storage is incorrect. Have asked Hotels.com for a refund but they're being very difficult and say they can't contact the hotel (unsurprising).

Just good

Nide welcome on arrival. Lovely room and was clean

Lovely art deco property. Made to feel welcome on arrival despite being 15 minutes early. Parking was a problem due to the height restrictions in the nearest car park (and most local car parks. Close to amenities. Room itself - no cold water coming out of the tap. Bed made daily. Shower across the landing had black mould in the shower but was clean otherwise. On arrival we were advised we could call for assistance but on our departure day we called to let them know we were leaving and thank staff but no one arrived.

With the price I pay, this is fine.