Pelagos Suites Hotel & Spa

Prachtige zwembaden, mooie kamer en heerlijk eten. Goed en vriendelijk personeel die zeer adequaat en snel handelde. Klant is hier echt koning.

Dat niet alles inclusief bleek te zijn. Blijkbaar moest je 7 nachten of langer verblijven om van alle restaurants gebruik te mogen maken, wij verbleven 6 nachten, dit was ons van tevoren niet duidelijk gemaakt. Is ook niet goed aangegeven. Ook moesten we apart betalen voor het binnen zwembad wat we heel jammer vonden. Aankleding van de restaurants was zeer sober, geen schilderijtje aan de muur, geen plantje of kaarsjes op de tafels, zeer kaal en klinisch waardoor het er niet zo gezellig uit zag allemaal. De verlichting in de lobby was ook vrij fel, terwijl die er wel mooi en verzorgd uit zag verder.

alles top, das gesamte Personal besonders das Servicepersonal war sehr freundlich!

From the moment we checked in we felt looked after. The staff gave us a complimentary upgrade to a beautiful junior suite (room 711) which included a la carte breakfast each morning. The staff went above and beyond to ensure we were comfortable and with it being our first trip abroad with our 5 month old baby it was appreciated. The hotel itself is modern and feels luxurious whilst also catering for families with a kids club and playground. We were able to book the a la carte restaurants with ease and we didn’t have a bad meal at the buffet. In the past at other hotels we have found buffets to churn out the same food but they managed to do something different and it was all beautifully presented and fresh. I cannot compliment the staff enough on what brilliant customer service we received, at no point did we ever felt overlooked. Every single staff member we encountered was polite but most importantly happy! We already cannot wait to rebook and bring our families with us next time!

The only downside was our room location had chickens behind the room which did wake us up early. However it wasn’t enough for us to complain but perhaps something to be aware of.

המקום פשוט מושלם העובדים וכל הצוות מעובדי הקבלה ועד המלצרים בחדר אוכל, בלובי ובסנייק בר היו כל כך אדיבים כל כך נחמדים, תמיד בחיוך בגישה טובה עוד לפני שמתיישבים ניגשים לשאול מה נרצה לשתות

לא היה דבר כזה היה מושלם וחלום!

This is one of the best hotels we’ve stayed in. It was our first holiday with our baby (7 months). There is so much to like but the highlights are: - Spacious room (superior suite) with good storage. - The pools were so good. I really liked that the main pool had very shallow areas that were perfect for little ones. It never felt crowded, there were no towel wars, and really nice people. - The kid’s playground was great. I really appreciated the beautifully kept grounds, especially the grass areas that our baby loved crawling around. - The hotel was spotlessly clean. I like walking barefoot on holiday and I swear my feet never had a speck of dirt on them! - The food was excellent. We (almost) always had plenty of variety as vegetarian and pescatarian. The restaurant served a lot of Greek and Mediterranean food - although there were some dishes for more Northern European tastes, we appreciated the local flavours. The pastries were always amazing! There were plenty of high chairs and space in the dining rooms. We also loved the snack bar. - We’re not huge alcohol drinkers but what we had was nice. The beer was refreshing and not too strong. Good range of fruit juices. - The aquafit was fun and the kid’s disco was so good. I liked that they had different European songs, so now we know all the actions to some Dutch and German kids songs! - The beach was gorgeous and never too busy. The water was amazingly clear and warm, and we saw fish and octopus up close. - What makes a good hotel a great hotel isn’t the facilities, it’s the staff, and this hotel has some amazing staff. The groundsmen and the cleaners, the maintenance men in their carts who always waved to our baby, the cheery bartender at the beach, the nice men at the snack hut, the young lady who greeted us at dinner, and especially the restaurant staff who were kind and attentive and were so good with our baby (especially Faris, Marina, and Ivanka). They made it such a special stay. We’ll definitely be back!

- We don’t have WiFi in our room for the duration of the stay. We reported it when we arrived and they send a nice engineer to take a look, but it wasn’t fixed. We ended up having to buy eSIMs. I’d expect a hotel like this to get the wifi working. - The door mechanism for our room was very old- it was difficult to open and didn’t always shut properly. Again we reported this but it wasn’t fixed. - At a couple of breakfasts and a couple of days at the snack hut there were very limited non-meat options. - My partner doesn’t drink much alcohol, and there wasn’t much variety or quality in the way of mocktails. - We had an issue with one of the entertainment team being extremely rude. We reported it and heard back straight away from the experience team saying it would be dealt with, but we still had to see that person everyday around the pool which was not nice, especially given how amazing all the other staff were. These are the only things that would stop us giving the hotel a full 10/10- the rest of the experience at this beautiful hotel was amazing.

Suite room was very spacious and bed very comfortable. Shared swim up pool was really nice but v cold this time of year as expected and there is a road between room and sea, although not too busy at night. Nice to have beach access with sun beds also.

The food was fantastic, and the staff was beyond nice and helpful. Everything is super clean, and the all-inclusive option is well worth the money. We even got a room upgrade, and the staff brought us a little cake and a bottle of champagne along with a nice little message to celebrate our honeymoon. All in all a fantastic stay we will surely remember forever :)