Holiday Inn Express Hotel & Suites - Dubuque West by IHG

Location. Easy to get to and from Dyersville. Enjoyed pool and hot tub.

Room was not ready at check in and had to wait an hour for it to be cleaned. The room did not have functioning ac.

Property was clean. No complaints there.

We booked 3 rooms on April 1, 2026. We specifically noted in the reservations that we wanted all 3 rooms in close proximity of each other. 2 rooms were for 2 nights (Friday and Saturday) and the other room was only for 1 night (Saturday). When we scheduled with Booking.com, we made it clear that we wanted all 3 rooms together. Booking. Com put me on hold and contacted the hotel to let them know our wishes. When we checked in on Friday, I asked if all three rooms could be together. She said the two rooms starting that night would be next to each other right down the hall on 1st floor, but she was unable to guarantee the 3rd room location (which would be needed the following night on Saturday) until the next day. I asked her to put a note in to try to get them located close to us. The first two rooms were together on the 1st floor. The next day when my daughter and son-in-law checked in my husband went to the front desk to remind them that the room should be near ours. NOPE! They put them up on 2nd floor nowhere near the other two rooms. With 24 days notice of booking 3 rooms and wanting to be booked together, one would think that would be an automatic given and it was not. I found that to not be very hospitable. I would have raved about the this hotel had they been a little bit more considerate of their guest’s request. Holiday Inn Express, you can do better!

Location was good

It was dirty, poorly maintained, staff was less than helpful, and very disorganized. Water was everywhere throughout the hotel. Rooms were ok, but floors were dirty in the room, hallways, stairs, everywhere. Breakfast was poorest I’ve had at a holiday inn, very disappointed.

Clean and good location

The pancake machine was broken pretty disappointing that over$200 for one night and can't get pancakes.

The swimming pool was too cold. The hot tub needed to be cleaned better.

The room floor must be slanting inward as all the dresser drawers would come open on their own, the desk drawer stayed open as well, lamps slanted inward. Very odd.