InTown Suites Extended Stay Columbus GA

Very comfortable for the price.

We went for a graduation and everything was sold out so we stayed here. It filled the role of a place to stay but there’s no extra perks. The kitchenette had absolutely zero utensils or dish ware. The carpets where very stained and bedding was very worn out. the The cable channels kept giving out but overall the parking was safe and halls were relatively quiet. I’d stay here if you’re in a pinch but next time i’ll Make sure to book earlier elsewhere!

The elevator was down for 2 weeks prior to our visit and was still down when we arrived. My husband is handicapped and cannot climb stairs without extreme pain. We were told about the elevator when we arrived instead of being notified so we could find different accommodations. We had prepaid for the visit and had no other choice at that time to get another hotel. The staff was great about helping us get to the room but it really took a toll on my husband. On Friday, June 22 he was trying to get to the door to the stairs and fell over a raised area on the sidewalk and landed on top of the hose and reel and onto the gravel. He was unable to leave the room until Sunday and is still hurting and passing blood in his urine.

The area is wonderful! However the great deal came at great discomfort. I was on a business trip this was an unexpected expense. The elevator didn’t work which was fine. They gave me the first floor Jacuzzi suite to compensate for the elevator being out. They told me the Jacuzzi didn’t work and that didn’t bother me. I didn’t complain about the children running over head or the loud music next-door because I didn’t pay much. However a working toilet is the minimal necessity! After three formal complaint and a couple informal complaints, and to add insult to injury, the same crap was in the toilet my last night of stay as it was that morning when I left for work! I believe they knew that room had drainage issues which is why the Jacuzzi didn’t work, but having never given it to an extended stay tenant they didn’t have to deal with it. I realize I paid hotels.com, but no compensation of any kind was offered by the hotel. And the elevator still not working!

The elevator was broken, so only option was the stairs. The pool was also closed due to all the rain.

Elevator did not work. We could not use the pool, we were told an inspector had closed it because of issues with the water. Spider mites were on one of the beds. Knobs broken off the air conditioner and could not be adjusted. Entire hotel smelled very bad.

I booked the room for a bridal party to use the weekend of a wedding including makeup, getting dressed, and photos all before the wedding. The AC unit did not work well so we were extremely hot and sweating the whole time. The elevators were broken so we had to go up and down the stairs in dresses and heels, including the bride in her big dress with a long train. There are no office staff on the weekends so if we ran into a problem it could have potentially ruined things for this wedding. The only saving grace was the space of the room for such and occasion and we found a great spot for pictures out back.

We stayed here before, both times we had a good experience. Room was clean, staff was friendly. Would definitely stay again.

This hotel wAS by far the best. Just the staff alone made you welcome.no bangs on the door from housekeeping and the room was very comfortable and quiet .Britney in the office has to be to be sweettest AnD most helpful yet.I will for sure be back for that jacuzzi suite

Got to the hotel @ 7:30 and the rude woman refused to check me in saying she couldn't. She then gave another room to another person who said their TV didn't work. I asked again and she said I can't give out rooms come back tomorrow after 11:00. After she had just given someone a room. So I had to go get another room at another hotel after paying for this one weeks in advance. I called the next day and complained and did get a refund, but the hassle and rudeness of the woman on staff was terrible!! She should be fired immediately!