Kimpton Hotel Monaco Baltimore Inner Harbor by IHG

This is a great hotel in a fantastic old building. The room was spacious and had a fantastic bathroom with walk in shower. The main floor had a luxurious, spacious seating area. Although we didn't eat there, they put on coffee each morning, which in my view was superior to poor quality coffee in the rooms. I'd be happy to stay here again, although I would explore other locations in the city as well.

Room was clean and the lobby beautiful. They allowed us to check in early which was a plus. However, AC intermittently stops working. The toiletry very basic, no cotton balls or q-tips, a bar soap and shampoo. House keeping inconsistent, we stayed 3 nights. The 1st night they cleaned and on the 2 night we asked why house keeping didn’t clean. They said we have to request by 1 pm, we were never told this. Good thing when the housekeeper came by to drop off towels, they offered to clean which was nice. The TV didn’t work as well but we don’t really watch TV so we didn’t complain about this. Overall it’s a beautiful but old building, Kimpton has updated the furnishing and they always do a good job with that. Parking is valet only and it’s about $50 a day so be prepared for that. We didn’t walk outside the hotel but it’s not a far drive from tourist spots. It was a comfortable staybut customer service is definitely lacking.

Externally property was a mess

I liked the B&O theme including the restaurant. The architecture was great. Arriving late at night, the lobby seemed a little gloomy. Not sure what could be done about that. I enjoyed my stay. Thanks.

Love that staff and room! Love the history of the hotel and Kimpton revived it.

Fantastic giant room in beautiful, impeccably restored building. Loved the in-house wine happy hour. Convenient walk to my conference at the Inner Harbor, and close to Camden Yards. Would definitely return.

Beautiful place

Beautiful property and the history of the building was very interesting. The staff were courteous and very helpful. The updates to the building and rooms do not detract from the original design and make this property one I would definitely visit again.

This hotel has the potential to be a true 5-star property. The experience was pleasant overall, but there are a few areas that could be improved. The main issue lies with the attitude of some of the female front desk staff, whose approach came across as less than welcoming. In contrast, the male staff members were consistently helpful and demonstrated a genuine willingness to assist. With some attention to customer service training and consistency at the front desk, this hotel could easily rise to a top-tier level.

It was great! Loved staying! Will definitely stay again