Kimpton Hotel Monaco Baltimore Inner Harbor by IHG

The restaurant

Our room did not have a working TV

The room was big and nice and the hotel was beautiful, staff was nice.

No coffee machine in the room, toilet vent was not working, only one bin in the room, no breakfast, coffee and tea in the reception for very limited hours, the elliptical in the gym was broken and noisy, no bar at the hotel, check out is super early and check in is super late, took 30 minutes to get our car from the parking. Very bad value for money.

Staff was great, best service I’ve ever had. Cleanliness of the whole place was second to none. The room was awesome, other than it being too hot regardless of how the AC was set. That is the only complaint.

Valet experience was horrible and traumatic. Was treated extremely rudely, and ended up driving around to find a parking garage. Main valet guy so rude I will never come back or recommend

Very beautiful hotel and room

Staff was not hospitable. Counter staff had a conversation with me without even looking up from the computer—never looked me in the eye. We requested a set of towels for our room one morning and it took almost an hour for them to be delivered—by the time they came, it was almost time to check-out, so we didn’t even have time to shower.

The rooms feel brand new and lovely. However, I was missing a blow dryer in my room, and a welcome water would have been a nice touch. Additionally, considering the amount of money we pay for valet service at this location, I believe better service should be provided better during the night. Usually, the valet staff is asleep, and you have to either find them yourself or knock on the valet room door a few times to wake them up. Perhaps implementing a better front monitoring system for valet would be beneficial.

Beautiful hotel in a historic building. Loved it. The maid did not check the floor when cleaning, and I found a used cup and plastic pearl on the floor. Great service, otherwise. Rooms were decorated in art deco style which was lovely; however, it was weird that there was the ugliest garbage can in the bathroom that looked like something from Office Depot. Fantastic lighting.

size of room, comfort of bed

lack of/type of toiletries provided. lack of proper towels/washclothes/bath mat provided. halfway open shower glass. no water provided in room. i would expect better from a 4star hotel.