Aurora Oriental Resort Sharm El Sheikh

Great stay again at the Aurora Oriental. Entertainment team was good and Lana was particularly polite, kind and gracious even though we very earthy involved.

Here's my honest review of this hotel Spend there 10 days with my 2 year old daughter, my 3 year old son, and my parents. We had a fantastic stay!! The first time I stayed at this hotel was in 2014 .. I think it's my fifth visit now and I would never choose another hotel! Of course, since 2014, a lot has changed, but only to its best ! The restaurant looks absolutely stunning now 😍 The second we entered the hotel, all of the staff were so welcoming and friendly. It immediately felt like we came back to our second home again. At the reception, we had a lovely team that welcomed us with 2 fantastic rooms with garden view. Rooms are perfectly clean, and the beds are so comfy. I was a bit worried before how I managed to sleep in a bed with both of the kids .. but there are massive! So, no worries 👍 There are many pools ..we stayed mainly at the quiet pool ..because the kids loved the mickey mouse pool with their new friends, oussama and mohamed rashwan. 2 lifeguards who couldn't do more for both of my kids. Always smiling, playing, and looking after them! For us, the best drinks inside the poolbar from Mina ... lovely guy as well ... always polite and helpful. Poor guy couldn't bring enough crushed ice for the kids Going through the garden to the beach, u will see birds',lovely flowers and a little river .. Everything looks so romantic .It looks like in a movie. While u passing the main pool, get a drink from milad. Wait till he smiles . It's like the sun shines only for you . The Beach: Since the last time I was here, they changed also a lot here . New windbreaker beside the chairs, clean and really comfy sunbeds. Lovely recreation team and, of course, not to forget the big Mr Nader recreation manager who always had toys to play with for the kids. If you need anything, he will do its best to make you happy at this holiday ! Also, a new, very good and of course smart idea is the bus going back and forth to the hotel and beach..so much easier for us parents and of course so much fun for the kids.. Anwar, our bus driver, was even singing" The wheels on the bus " with us . We had so much fun 😁 At the main restaurant was plenty of choice for all of us. Lovely salads , sweets, and a bakery everything u wish for . We loved the breakfast here. There is nothing missing. The only thing I would like to mention is that the food is getting cold at some point. If you want to get a special service here, try to get a table with mahmoud or fahem. I promise they make every wish come true . We had so much trouble keeping the kids on the table getting our food and drinks. But those 2 helped with all that. My kids are still talking about their friend mahmoud and how much they miss him .Big shout out to this funny and polite guy!we can't thank you enough Just some days at home, missing the aurora already, we will make sure to come back soon again . What makes this hotel so fantastic is the staff that works so much and hard to make the guests feel welcomed and comfortable and just happy at their stay . I have never experienced so many caring people, especially for the kids at any point . After 2 days, everybody knew the names of the kids , everybody knew what they like to drink even what they like to play. ALL of us had the best vacation. Just a little warning at the end ..of all good working people at this hotel, please take care of Abdelrahman at the reception . I don't know what's wrong with him. Maybe he just didn't want to work,but every time I had a question or I needed help, he couldn't do anything for us replying that this isn't his job or its not in the policy of the hotel. Very rude . It's like he just doesn't care that you need anything ! The thing I did I just waited till his shift ended and asked anyone else at the reception and OF COURSE everyone else knew exactly how to help 🤣👍

Had the most amazing time at this hotel Staff could not do enough for you.So friendly, I was ill 2 days to stay in my room. But, one of the assistant managers looked after my partner while I was ill and kept asking how I was . The rooms are very nice but could do with a makeover, as some things need attending to. The food was nice thay had a variety of food. Different themes every night . My only disappointment with hotel that there isn't nothing for kids teenagers to do in the evenings. So need like pool tables. Ice Hockey table ect.and the entertainment team was quite shocking.

We stayed at the Aurora from the 9th May to the 23rd May and it was a very pleasant experience. The rooms and the grounds are well maintained with three pools across the complex. There was a good variety of food throughout our stay and we don't touch meat but there was a variety of fish dishes. But most of all it's the wonderful staff that made the holiday most enjoyable. Every member of staff we interacted with went out of their way to accommodate our needs. In particular we would like to Big Up and thank the Pool guys Osama and Rashwan and Mina the Barman all based at the front pool who made us feel like royalty.

Unusually a 2nd visit to this hotel. We normally like to vary our hotels, but after an unpleasant visit to a Jaz hotel last autumn we needed a tried & trusted hotel. From the moment we arrived, we felt at home & valued. We needed to change rooms when we arrived because of my partners disabilities & were given 251 - perfect for our needs, a cleaner who kept it all pristine. The restaurant was close at hand, with an excellent choice of menus. My only criticism here would be that the outside space for eating could be bigger. The pool area was kept spotless, Ahmed was great at making sure we had a sun bed & brolly daily! Also Milad kept us well supplied with coffee & sodas. All the staff went about their work with smiles & happy to try out their English on us. The noise level was a little loud for us by the pool but we got used to it. Sadly because of his disabilities my partner couldn’t get to the quieter pools. A mention for the gardens, beautifully kept, a lovely walk through them down to the sea for me. A really enjoyable holiday for us before the heat of the Egyptian summer, hopefully we’ll visit again soon. Excellent value for money.

Location of the hotel was breathtaking. The atmosphere around the hotel was amazing. The waiters worked so hard. Always busy. Could not do enough for you. There was this one waiter Thomas. He was fantastic such a nice gentleman and always smiling. The rooms were ok. They could do with a little updating but it did not ruin our holiday there. We had a ground floor room where we could see the main pool and it looked amazing, I just loved the view . The housekeeping were great. They always gave us extra bottles of water when I had asked..The hotel its self was so clean, in the reception, in the areas where we had our meals. It was our first holiday abroad as a family and we was not disappointed. We have booked to come back again next year.

Overall, a good stay, lots of positives. Room. 4221. It is a decent size, clean, plenty of sockets, extra pillows, kettle, fridge, and mugs. Bed comfortable. Balcony is not huge but big enough for two to sit comfortably. Bathroom. Dated but clean. Came with a bath and an underwhelming shower head. Bath didn't drain well. Housekeeping Excellent! Made the room beautiful for my birthday and went the extra mile every day. Grounds are well maintained and very pretty, but the treated water smells dreadful when staff are watering the grass. Beach. Clean and well looked after. There are plenty of sunbeds with wind break. Needed as this area is windy. Shout out to Yusuf, who treated us like royalty, Mohammed, who kept us supplied with coffee and Sprite . Both are excellent and friendly. Hello also to the towel guys Mostafa and Ahmedfathi. The sea is shallow, Weymouth shallow. You can walk past the pier swimming area and barely be past your knees, great for tiny humans. Cute little fish in the shallows. We didn't like the children constantly selling bracelets. They are sweet and friendly but I'd rather they were in school! Restaurant/food. Food is plentiful with european choices, pizza, pasta, chips, etc. Good salad and desert selection, lovely breads, and pastries. Thank you to Waseem for looking after us. Limited space to eat outside, unfortunately, could be organised to allow many more tables. Each night, a different theme, Mexican, Chinese, Egyptian, etc BUT I like spice and always found the food bland. Lebanese Restaurant onsite very nice indeed. Onsite shops are expensive but not unduly so, with a wide range of items and a pleasant server. Spa. This was interesting. It's a little bit style over substance. The staff were generally lovely, especially the 2 ladies who taught me to say shut up in arabic. They were fab. I didn't like having to fill in a review before leaving, in front of the reception staff. It was intrusive and pressured us. Accessibility Great little open shuttle between reception and the beach. A reasonable amount of ramps for wheelchairs allows access to most areas. Animals Perhaps provide the ability to donate for trap, neuter, and release for hotel cats? Tourists like to feed them, we would also like to stop them constantly producing kittens however cute the 3 babies by our room were!

It was amazing! The staff were amazing from the waiters, bar staff, pool guys, entertainment team everyone was amazing! Would definitely recommend! The rooms were clean and we asked for rooms close and we had joining doors inside the rooms which was perfect! Location was good it had shops just outside, great value for money and the atmosphere was great!

returned from a wonderful 7 days at this hotel, early this morning and wanted to leave a review! what a place. i know people are apprehensive sometimes about egypt, i truly struggle to see why following the holiday we had! and there was only myself, and my 4 year old daughter so naturally, prior to arriving, we were fed all the warnings and negative opinions! the hotel itself is stunning, we arrived at night so got to see it in all its lit up glory which really did set the tone for how nice of a place it is! our bags were taken from us at reception while we checked in, and we were taken to our room swiftly, again, they took our luggage for us which was lovely given that we were so tired! we had room 4102, it was huge, potentially too big for a solo parent and child, but very appreciated! it was super quiet at night too which was needed as my daughter still slept fairly early (8.30PM) and was never disturbed! the grounds of the hotel are so well kept, the greenery and flowers are beautiful and make for really pretty pictures! you will literally see the gardening staff out constantly, so it’s no wonder the hotel grounds are so picturesque! don’t think i saw an actual piece of rogue rubbish or a strand of grass out of place the whole 7 days which speaks volumes! the cleanliness is second to none, they have staff cleaning constantly, everywhere you look, in the restaurant, lobby / reception, around the pools, the walkways, and given some reviews say stagnant water is used for gardening etc so it can smell iffy, all i could ever smell was cintrella or whatever it’s called 😂 when you’re room is cleaned they will leave not a speck of dust, it felt like walking into a new room, so much so we only had ours cleaned every other day! pools: there is so many, my daughter is fairly short, so we stayed in the kids pool which was wonderful and never overcrowded! she loved it, she made some friends there too which was nice! the staff around the pool were quick to provide us with drinks, and towels (you get a towel card, trade it for a towel, return towel get a card back, don’t return towel - get charged, no reason to not return a towel though its a 12 second process) what i will say about the pool is NOT hotel related more, parent related - twice, in 24 hours, i had to scoop submerged babies (i’m talking less than 18m old) out of water and give them back to parents, because parents were NOT watching their children? it almost felt like if they realised there was a parent playing with their own child in the pool, said parent was then responsible for any other child in the pool which is terrifying especially when you can’t effectively communicate with one another due to language barriers; lifeguards are dotted around but i do not believe that they should be responsible for watching every child and preventing drowning due to parents not paying attention. we all enjoy sunbathing, hence going to a country thats 40 degrees 99% of the time, but please if you are taking your child on holiday, watch your child??? at no point, was my daughter left alone to be the responsibility strangers, because she is my child? but at any point, my daughters safety could of been compromised because i had to essentially save other peoples kids? these occasions could of been a lot more harrowing if there wasn’t a responsible parent around. children drowning is not like movies, they don’t flail and panic, this was very silent and sudden moments where babies were one minute up right, the next face down under water. please do not make other adults or even the hotel staff face trauma because of your own negligence, it actually started to make me angry how lapse people are with their kids. food: you’ll 100% find something to eat, unless you’re like an impossible person. i am super fussy, i don’t eat meat unless its prepared in-front of me, but my daughter and i never left hungry. alcohol: cannot comment, i was travelling alone with a 4 year old, it felt more responsible to not be sat drinking but the cocktails i did see people drinking looked lovely! you can get soft drinks galore though, just ask! my daughter also is a big mango juice fan, if they didn’t have it readily available, they would make it available for her, cannot fault the service! beach: i’m not going to say much i think its better for you to take a wander down, and experience it first hand, but we absolutely loved it, one of our favourite beaches, my daughter could spend all day there and i’d of let her! especially when the sea is close, she lived her best moana life 😂 now, onto what i think is the most important part of a holiday and can make or break it - the staff. well, what a team of people. i don’t think i have met nicer people at a hotel? i also don’t think my daughter or i actually lift a finger while we were there? they wouldn’t let us! they go above and beyond by default and while tipping should be a requirement in egypt due to the very low wages and value of currency, they don’t expect it and it doesn’t influence their service level! special mentions for : ahmed hony (hope this is correct) from main restaurant, my daughter loved him, he was a diamond and nothing was too much for him, we made sure we were alway in his section for eating because he just made it so enjoyable! fady: another diamond of a person! you’ll meet him if you go the beach, he is wonderful and can’t do enough for you! nothing is a chore for him and he is SO busy, but will always have time for a chat! there was another guy, usually on pasta, can’t remember his name but he was again, wonderful! my daughter is still talking about “her favourite pasta man and his funny faces” there will be people trying to sell excursions / experiences around the hotel, they’re not forceful and are just trying to do their jobs, while we didn’t do any, we did tip Essa because he was a really good sales man, and never felt pressured to actually get involved! they respect honesty, i did just say “nope, we don’t want to” and was told they appreciated how blunt and to the point brits can be, as opposed to stringing them along! on the beach you WILL have children, often in groups, trying to sell you jewellery, and they can be a little bit rude and forceful, just be rude back if you need to (they will make a beeline for your children and try to get them to take the jewellery but then expect you to pay, teach your children how to respectfully decline, i did this and it worked) don’t be scared to leave the resort, it’s a beautiful country with some of the nicest people we have met! my daughter & i had a wonderful time and we will be returning to this hotel!

We had a lovely time at the aurora it’s a lovely place with such great people who really can’t do enough for you Osma and Mina being two of the friendliest and hardest working people we have ever met.the only negative is the animation team who don’t seem to do anything or engage with the guests and the entertainment needs an overhaul