Fairmont Mara Safari Club

stuff very helpful and friendly and location in the middle of the jungle

no ac in the tent

everything

Awesome place. Great Value for Money. Game Drives was the most amazing aspect. And our Driver, Mike, was a Pro. He didn’t miss and inch. Although we were still unlucky a bit, missed the leopards and cheetahs. Difficult to spot perhaps.

Rip Off Practices were very apparent. A full board means the resort is expected to take care of you from the moment you arrive to the moment you leave. Unfortunately, if your timings are not accurate, its upto you, they only have three free meals per night. There is no where else to go and the prices at the resort are exorbitant. Also meals are free. Drinks are not. Be ready to pay the meal price for the water bottle. Two drives are included. Morning and Evening. Although amazing, the staff wanted to charge us. It was our duty to prove them that its included in our package. Then there is a 25,000 KSH package to visit a nearby village. And the staff insisted you miss your game drive and take the package instead. And the usual ending, they take you to a large Masai shop with some wonderful items to buy. Kick Backs were apparent, whether to the staff/driver or Resort, I don’t know for sure.

loved the customer service and friendly staff, enjoyed getting to know the same waiter and guide

less lighting at night would be more beneficial for the animals

We loved our cosy tent which is quite roomy and very clean. Great views of the river Mara with the hippos and crocodiles. We enjoyed hearing a few sounds in the night! staff were so friendly and helpful. Buffet food was to a high standard. a special shout out to Mike out tour guide who not only we enjoyed spending time with but made sure we saw the big 5 plus many more!

n/a

Staff were excellent, and provided a personal service. In particular I must call out Mutai and the Indian cuisine chef who looked after our every needs! Room service and food were also great.

Nothing to comment.