Fairmont Mara Safari Club

Talking to our Friends in their language in the dining room was a delight: Thank you, George! All meal experiences-dining room, outside, bush, sundowner- were pleasant surprises... Visiting the Fairmont organic garden and realizing that what we eat at Fairmont is all organic was so gratifying. How we wished we had more days! Praying for a return... THANK YOU!

a. We booked through Booking.com and were charged a certain amount for the eight of us. We wanted to divide that by eight. On arrival we also asked for all our extra bills to be put together with that accommodation amount because we wanted to divide it by eight. Fairmont sent us a message wanting to know how we required our billing, which message we did not see until after the event. Without waiting for our response or asking us verbally, hotel made up separate bills per room thus charging the single rooms the highest amount possible and allocating the extras unevenly. This was unpleasant and could cause acrimony. Our two cents: i. if a message is not responded to, it is best to call on phone or to seek discussion in person; ii. Billings should be discussed on the eve of departure, not hurriedly as Guests depart. b. There was a kind of rough rude tour guide who kept chewing... I had been to Fairmont before thus an exception was not too bad for me, but for the visitors this painted a bad picture.

Very good hotel friendly staff

All is good

Staff were helpful! Good food & thanks to Chef for accommodating Kenyan food and kids request. Good vegetarian options. Reuben-the Guru took great care of us and made sure we enjoyed the game drives and also ensured our safety at every step. Edward has special “Masai Vision” that can spot Lions from 2 Kms with bare eyes when binoculars may fail! The river behind property has plenty of Hippos and you can get great hippo views and wake-up alarms! Please take note of additional Conservancy Fees based on No of pax, when you book, resort is inside Pvt. Conservancy which has almost extinct Whide Rhino pairs. Masai Mara National reserve is 2 hrs one way drive from resort. Resort Land Cruisers with soft tops are good and have open views!

Nothing

The hotel is located in a conservatory and we were able to see so many lions and other animals. We saw all of the big 5! Moseka, our guide, was amazing!!

A few lowlights: - this isn’t a full board as water, and any other beverage, is chargeable. I would have expected water to be included. - balloon ride: I had booked a balloon ride beforehand but this wasn’t acknowledged when I arrived and I needed to book again. In addition I was surprised to find from other guests that they could negotiate a lower price, which is something I wouldn’t expect at a fairmont.

The staff. Caleb, Wilson and Peter in particular were exceptional.

nothing

Everything is simply fantastic. The full board is amazing and the menu changes daily. The included safari drives roam the famous Lemek Conservancy, ultra rich in wildlife including the big 5 (which we got). And who couldn’t love hippo corner, where up to 50 lounge on a mudbank just below the property!

Hmm. Too much delicious food? Too much wildlife?