Alpin Resort Sacher

Everything. Simply exceptional.

Nothing.

Greedy and uncaring. We booked 2 nights at this supposed 'wellbeing' hotel as a huge treat. The cost was 800 euros a night. Unfortunately the day I arrived I became really poorly. I was unable to use the spa, or enjoy the food or use the hotel amenities at all. My husband and I spent a sleepless night in our small room and by the morning I was really ill and went to the doctor. On returning to the hotel I asked if the manager if he would cancel our second night as part of customer care, and allow us to travel home, he said - and I quote: "No. We are in the business here of making money, here, NOT of customer care." I have never heard anything quite so greedy, cruel, or uncaring in my life, particularly when the hotel brochure continually extols the fact that Alpine Sacher is all about being a well being hotel; all about health. I was then trapped in my room for the rest of the day - no-one from the hotel checked up on us at all. Anything could have happened to me. When I wrote an email that evening asking for the owners details, the owner: Elisabeth Gurtler wrote to me and said 'sorry I was ill but I could order some room service to enjoy the culinary delights. She then took 20 euros off my bill for not being able to use the restaurant and charged me 80 euros for the pleasure. Plus of course the charges of 9 euros for a bottle of water. How can a spa hotel be quite so uncaring? I know hotels need to make money, but should this really be at the expense of their guests health? I have never been to such a greedy, uncaring hotel. We came home yesterday and my husband is now also ill. Europe is full of wonderful spa hotels. Be warned, this is not one of them.

it was perfect in every way

Spa and pool

Nothing

Fantastic hotel, in a great location. Service, restaurant, spa were all impeccable. Had a wonderful stay with family, whom were very well looked after by the excellent staff.

Nothing.

Spa, camera, pulizia, hall e ambiente raffinato! Tutto curato nei minimi dettagli

forse il prezzo della cena al ristorante risulta un po elevato

The resort is amazing, it looks wonderful and the pool and wellness is one of the best I have seen, including a natural icebath which I really enjoyed! The food is great and we appreciated the speedy servings with a family of four. The staff make it even better, special thanks to the reception staff, the staff in the restaurant and the sometimes overloaded shuttle drivers who were nonetheless always very helpful and kind.

In busy periods like this, the hotel could do with an extra shuttle bus to avoid delays to the piste. The room cleaning was often not done and coffee not refilled, at this price range, this needs improvement.

Amazing

Amazing