Alpin Resort Sacher

Die sehr geschmackvolle und stilsichere Ausstattung

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Skiraum unsauber, Zimmer nicht gesäubert 18.00 Uhr, Saftbar ist eine Zumutung, Kaffee zum Frühstück schlecht, Kuchen zum Nachmittag schlecht.

Kedves, segítőkész személyzet, fantasztikus és változatos minőségi ételek.

Este a szobában nagyon meleg volt.

Badly groomed pistes. Not groomed for whole week we were skiing there. Given that Seefeld has a small pisted area, this is poor. First few days were good, but churned up surfaces everywhere after that spoilt enjoyment.

Although a bit of walk from the centre of Seefeld, it was worth it for such a lovely experience. The staff were incredibly welcoming & professional and the cocktails were excellent. The hotel is beautifully decorated and although the ladies toilets were very unimpressive, the rest of the decor was immaculate.

We recently stayed at Alpin Resort Sacher and had a mixed experience. The positives first: The hotel itself is beautiful, spotlessly clean with fantastic décor throughout. The room was lovely, the bed very comfortable, and the overall standard of housekeeping was excellent. The location is great for accessing the ski areas and the town. Staff were generally friendly and attentive, and the juice bar at breakfast was a real highlight. However, there were several issues that impacted our stay: Restaurant seating system Guests are allocated a table for the duration of their stay. This works well if you are given a good table, but unfortunately ours was in the furthest dining room at the very back, with little atmosphere and very few other guests seated there. It felt quite odd and isolated. Because of this, we chose not to eat in the restaurant as much as we otherwise would have. Spa organisation When we arrived for our massages, ten minutes early, there was no one at spa reception. No greeting, no guidance on where to go, where to change, or what to do next. We were left unsure if we were even in the right place. When someone eventually did arrive, we said we were there for a massage and the response was simply “okay” with no further direction. We still were not told where to go or what to do, which is not the experience you expect at a hotel of this level. Ski shuttle issues Shuttles were booked the day before, yet there were consistently more people than seats in the van. We managed, but it did not feel well organised. The main problem came on our final day. We were scheduled for a 2:00pm pickup and were at the waiting point from 1:40pm. By 2:15pm, we called the hotel and were told the shuttle had already been and that we were not there. This simply was not true, and the tone of the conversation made it feel as though the blame was being placed on us rather than acknowledging a mistake. We were told someone would return, but by 2:45pm, with a flight to catch, we had to order an Uber. Post-checkout facilities The hotel kindly stored our bags after checkout while we skied. However, when we returned and asked if there was somewhere to shower and change before travelling, we were told our bags were too big to take to the spa and that we should change in the restrooms opposite the bar. This meant no shower, and changing in a toilet cubicle in what is meant to be a 5 star hotel felt very disappointing. Overall It is a very attractive hotel with comfortable rooms and some lovely touches, but the service and organisation in key areas did not match the setting or star rating. We had a pleasant enough stay, but based on this experience, we would not choose to return.

Design, atmosphere, SPA and Wellness, service , location

Nothing