Homewood Suites by Hilton Jacksonville-Downtown/Southbank

Proximity to hospital and a great pizza place for supper, spacious rooms, very comfortable.

Good location, great room.

We were in town for a show and arrived shortly after the check in time. Our room wasn't ready until over an hour after check in and I biasica6had to sit in the lobby until then. This had us running late for the show.

The balcony view and the room was nice

The only problem I haf was I booked the room with the balcony and did not get it the first night

The stay started out great right from check-in with Crtarshia finding out we were upgraded to an absolutely amazing room! The room was very spacious and well layed out for our family.

We SO enjoyed our stay here at the HWS Downtown Jacksonville! As a special thank you to Arturshia! She checked us in and made out stay incredible right from the beginning being so accommodating, recommending great restaurants and making us feel so welcome from our first moments here! Thank you Arturshia!

Stayed here two nights before our cruise. It is within walking distance of several restaurants, grocery store, liquor store, etc. The service desk representatives were not very friendly or welcoming. They put a sign up that reads they are helping a guest when they are really next door talking to the Hilton Garden Inn front desk persons (the two hotels are joined together). One of the three persons were friendly-the other two could have cared less and would not look you in the face when talking. The room was big enough. The tv worked half the time and then froze the other half. You would need to “reset” the tv from the back every so often when it froze. There is railroad tracks right beside the hotel so if you don’t bring a loud fan, you will be woken up several times during the night. We would not stay here again.

We had an awesome experience at Homewood Suites in Southbank. Artaeshia, at the front desk, is an absolute angel! She made check in a breeze and absolutely made my Son’s birthday trip a success. The room was amazing and was plenty of space for our family of 5. We have always loved this property and its proximity to San Marco. Artaeshia is the kind of person that will keep us coming back and made it such a personable and lovely visit.

Artaeshia was such a joy and a great attitude to be treated with on our way into our stay! She was super sweet to our kids and just started out trip off right!