Homewood Suites by Hilton Jacksonville-Downtown/Southbank

The staff was nice and helpful. The location was fine. The room was spacious with all the necessities.

For the price the hotel needs to be better kept. They was a swatch of pant on the wall in the hall. The shower wasn't cleaned entirely. And the bed covers, linens not to what I would think was Hilton's standards

This hotel is in the perfect location to explore the historic town of San Marco on foot. It was not too busy, but there were enough people around so that I never felt unsafe in walking alone. There are so many restaurants, boutiques and historic sites to explore! San Marco has both high-end restaurants and interesting consignment stores so it fits every budget. Rusted: A Vintage Market had some very interesting treasures. The amenities at the hotel are nice with a decent breakfast each morning and snacks on Wednesday evening. Since this is located at a horseshoe bend in the river, the views are great.

I appreciate the entire staff here, namely Mrs. Artarshia!! She helped make a hopeless situation go by a lot more smoothly. Each time I have had any concerns I know that I could go to her for assistance. Mrs. Artarshia is very good at what she does and is the funniest person you’ll ever meet. I’ll always appreciate the times she had me rolling and positive advice and vibes that she’s given. She’s a beam of sunshine.

Comfortable and clean

The price was too high

Great location for convenience, but you could hear every car that went by. Didn’t bother me all that much, but train tracks are nearby so we could hear that as well.

Upon arriving no one was at the front desk. Someone eventually showed up and asked if we have been helped. When stating that we haven’t, instead of helping us, a staff member (who seemed rather annoyed) got on the phone and called whoever is supposed to be at the front desk to come back to check us in. Check in process was not informative at all (was not told where anything in the hotel was located). I also was not made aware that parking in the parking garage was not included in the hotel price ($21.50 extra per day, which came out of the $214.50 deposit paid when checking in). I received two room key cards, but only one of them actually worked. The room looked clean upon entry and first glance. However, once we got settled in we realized there were dishes still in the dishwasher, bathroom door had splatter on it, lots of hair on the carpet.

My family and I enjoyed our stay at Homewood suites. The staff was nice and friendly. We will definitely stay here again.

Would recommend more food options on the menu. Otherwise, it was a good trip