TownePlace Suites by Marriott Tucson Airport

Kitchen but air conditioner was noisy

Staff were excellent

Stay was great and very comfortable.

Saturday night I took my wedding bands off due to an insect bite in the area on finger. I put them in a ziplock sandwich baggie for safer keeping then just having them laying around. I put the sandwich bag in the nightstand under a makeup bag. Thinking all was safe in that since I requested room cleaning every 3 days and the room was cleaned on Friday. We left motel. when we came back the room was cleaned though Monday would have been 3 days. No one cleaned the room on Monday. On Tuesday mornigng I lifted the makeup bag to put my rings back on and no bag or rings were there. We have searched the room & gone through all our belongings. Before leaving the hotel we searched in detail for the rings again. Upon arriving home we went through all our things which we had at hotel. No rings. A manager was notified & a police report was filed. The rings couldn't have just walked out of the room.

Overall adequate. Was not able to choose a room from the app ahead of time and arrived to find the hotel almost full. My Marriott status was ignored. I asked for a quiet room and was given a room directly across from the elevator on the 3rd floor. I immediately went downstairs to ask for a different room and was offered a choice of the second floor or the first floor after I was asked if I had entered the other room and done anything to it even though I had been gone for less than 3 minutes. This was very offputting to me as a guest. The room itself is fine. A deep cleaning is needed. If you go to grab a cabinet, you can feel grime. Was able to run a fan all night for white noise. It is toward the end of the hall which is good. Unfortunately, the people above me appear to be engaging in a gymnastics contest. Let's hope I'm able to get at least a few hours of sleep before my early flight. Got a decent amount of sleep but the morning was not good. I had asked the night before about the shuttle to the airport and was told to come down when I was ready as they have to call them and if they arrive and I am not there waiting, they will leave. I went down and could not find anyone - I called out at the front desk several times and even went into the breakfast area to look but could not find anyone working. I waited a few minutes and then called the hotel on the phone and someone appeared from the back room behind the front desk to answer the phone. He was kind enough and called for the shuttle right away - he said that it would be two or three minutes at the most so I stood there waiting... and waiting... after ten minutes I had to ring the bell to get back in to the hotel and he called them again - they did not answer at first so he kept calling. Turns out that the shuttle had been full and the driver was again on his way. I actually left the hotel 22 minutes after I came downstairs - good thing that I allowed a lot of time. The shuttle was scary - the driver stopped at an intersection to answer a text, delaying our ride by a few more minutes. There was a large box begging for tips - I found this to be tacky. I understand that the hotel is using a third party service for the shuttle but it needs some work - if they had told me the night before to allow a half hour, I would have been prepared but that was not communicated to me. My entire reason for staying overnight was to get more sleep - and to not be rushed in the morning. Other airport hotels seem to have a better system of getting guests to the airport within ten minutes or less. This stay was not awful, but I think that I will keep looking for a better airport hotel. One final note that will have me 90% looking elsewhere. There was hate blasting on the television in the lobby and there was no way to change the channel or turn it down or off. I think that guests should have a choice about what they are exposed to, especially first thing in the morning before coffee.

Liked the pool, workout room, breakfast, staff. Staff allowed me to check in early.

Clean, efficient, everything was great!

Room was perfect right by the pool a door very close to the parking

I had an early flight and had to leave at 3:30 am. The elevators were not working and I had to go down 3 flights of stairs with my luggage. There was no staff to assist me.

Thank you for a consistently great experience.