Holiday Inn Saint Louis-Fairview Heights by IHG

May 1 2025 , My company booked a reservation for me at holiday inn . On my arrival Very clean . Greeting of Nice people great hotel to invite for personal or business.! My stay is for 4days I’m pleased on my visit . With customer service and clean rooms.

We had the suite on 206. The room was super clean and spacious. Plenty of seating. There are 2 chairs with a chase to go with it and a nice couch, 2 tvs, one in each room, a microwave, coffee machine, and a fridge. It is very accommodating and also includes other important features like a work desk and chair. The bathroom is also nice. Plenty of space and have accessible bars in the bathtub/ room to assist. The staff was extremely cordial and informed us of everything from breakfest, to complimentary water, where the recreational facilities are, and the dinning area. Staff also checked in on us to make sure we were happy with our room, a real nice touch. We will be staying here again without a doubt. Thanks :)

For the most part the room was clean and spacious

The shower did not work, the breakfast was not available and you had to pay extra for it. The staff was not helpful at all.

The location was easy for what I needed.

I checked in, found the room and once I was ready for bed, I finally took my shoes off only to find a large portion of the floor soaked with water. Found a leaking sink pipe which was contributing to the soaked floor. Because I was so tired and I was already unpacked, I chose to mention it in the morning. I asked for compensation because it was an awful night and apparently the rooms don’t get checked before someone checks in. I did not receive what I thought was a fair compensation for the amount of discomfort I was in and lack of attention to comfort I paid for, which was more than I should have had to pay in the first place.

The actual hotel was fine.. it was going through some construction but apparently the room beside us had someone that was smoking marijuana in it and it made our room smell terrible and gave me and my sister a headache.. I have kids as well. I complained to the receptionist.. she said she would look into it..

Swimming area was damaged and rusty. The door on the apartment across from ours was broken with someone one occupying the space.

We should have been told that they didn't have hot water and was under construction at was a nightmare

Hotel is under remodel, room was aged and had broken doors, tub, and the carpet was wet in a couple spots. Hallway ceiling tiles were missing, and building had an odd odor. Breakfast was from a menu not a buffet. Thought it was wierd we had to pay for breakfast when making the reservation, now I know why. Overall it served its purpose we had a room for the night. Next tournament we have in STL we'll find a different hotel to stay at though.

Was very disappointed in the cleanliness of the restroom, and that the dinning times listed were not correct .

Clean rooms