Holiday Inn Saint Louis-Fairview Heights by IHG

very nice staff, great rooms very up to date and comfortable, outside felt secure and safe, the pasta is not worth the money at all but the rest of the food was good and i enjoyed the dining atmosphere, breakfast was a buffet style thing, which it usually isn’t but it was for that morning, and i felt indifferent about that but the food was good. great place, i’d definitely stay here again for sure

Staff was friendly and my room was pretty clean.

When we arrived she couldn’t find my reservation by name . I tried to show her my reservation number on my app , she didn’t even try with that . She was rude and not professional at all . I had to make another reservation with her to be able to stay . Rooms were small and not able to move around . It had 2 tables in it against the wall . Heat wouldn’t work right , the room would get hot and not turn off unless I did it manually. Breakfast was horrid , we didn’t even eat it (see attached picture ) it was supposed to be a ham and cheese omelette . The server was in sweat pants and snow boots . Our friends came down to eat at 7:15 they told them no food for another 20 minutes because nothing was ready to go

Everyone in Troy is so nice I love this hotel!

Our room was roomy but extremely cold when we got there. Figured out the heater by putting the fan on continuously otherwise it did not work. Second night extremely loud upstairs neighbors. Called front desk twice which they said they would take care of it but also hung up on me before I was done. Noise finally stopped shortly after midnight. No hot water in bathroom shower at all. Had to wash up with sink and washcloth since that was the only hot water we could get. Will not stay there again.

The rooms were huge. Loved all the space.

When we first got in the room, my sister had to use the bathroom. There was no toilet paper. Called the front desk & instead of him saying we would bring it right up, he asked if we could come down & get it. The next morning, we couldn't flush the toilet. Called the front desk & they brought us a plunger. The whole 3rd floor smelled like sewer.

I have stayed at this property several times before over thr last couple years because I started working at TJ Maxx Fairview Heights & live about 40 minutes away & there have been several days where I'd be scheduled for turnaround shifts (where I'd be scheduled to close til 9:45pm & would be scheduled to be back by 9:30am for store opening) & staff is always friendly, clean, quiet rooms, microwave & fridge included in rooms, & is a safe area & hotel. It is an older hotel & they recently repainted the exterior of the hotel, & breakfast is not included with your stay; so I'd reccomend bringing your own food unless you don't mind the $13/person dining fee for breakfast & lunch & dinner are served on weekends. This hotel is also within walking distance to the Circle K gas station, Lottawatta Creek restaraunt, TGI Fridays, & the St. Clair Antique Mall & is within a very short driving distance to St. Clair Square Mall. Overall reccomend!

Stay there often. Never fails to satisfy.

Bed was broken down, shower was dirty, noisy