Crowne Plaza Monterrey Aeropuerto by IHG

Very nice hotel but not close to any restaurants. Good shuttle to the airport

limpio, agradable y personal muy amable y servicial.

The place is exceptionally clean people are very cautious of the COVID-19 property was great but cheap tickets did not tell me that the pool was closed and nearly all amenities were closed down due to the COVID-19 I asked for possible discount because of this but they advised me that wasn’t an option. Other than that it was a pleasant stay.

Not like a Crown plaza. I waa was expecting more. Good price

Nice room, properly furnished and clean. Breakfast is extra and just OK. Expensive relative to other hotels.

I have stayed here multiple times over the years and given good reviews. This trip, I just want to run away. One elevator is broken so their strange key card elevator system is unbearable. I usually use stairs, but they are off-limits here. The elevator requires each person riding to a different floor to enter their key and press their floor. Take to long and the elevator will just start moving. Last night I was cold and hoped to warm my room a bit. It was a great idea, but my room has no setting for heating. I froze. That was bad. The worse thing was to wake up in the middle of the night and realize the water wasn't working. I went downstairs to tell the front desk the water wasn't working in my room and was told it wasn't working anywhere in the hotel, but they hoped it would be fixed in a few hours. The desk person did kindly offer me an extra bottle of water. Why so I could need the non-functioning bathroom even more. This evening the sounds of a party below are blasting into my room. The noise level outside the door of the party maxed out at 92.5 dB. So in a little over an hour the people in the party room will start permanently damaging their hearing. In the meantime my room quiet is non-existent. I don't know what has happened to this hotel, but run away and stay somewhere else. I spend about 125-150 nights a year in hotels. This is the absolute worst of the year. I am a long term IHG Rewards member. The hotel's complete loss of service and skill is horrific.

It is lack of maintenance the bathroom was in really bad shape the walls had a lot of humidity

This was a one night stay because we had an early flight out in the morning so we picked this hotel because it was close to the airport. We did not expect it to be so nice for the price. They even had a shuttle to take us to eat and go the the airport. The room was very nice. The outside looked like they were putting new stucco but that did not affect the stay as the inside was very nice. What we found to be really nice was that we checked out early because we had a 6am flight but we missed the flight and had to take a 3pm flight. We called the hotel and they had the shuttle pick us up at the airport and they let us have the key back and let us stay in the room we had just ckecked out of earlier and then took us back to the airport. Now that is service. Thank you staff.

Met my expectations for a Crowne Plaza property. Service was efficient, the room was well kept and the bed comfortable. Breakfast fare was very good. Lastly, the closeness to the airport made it the right place to stay.

Having stayed in the airport hotel strip several times i tried the Crown as several colleagues recommended it. My stay was frustrating mix of very good and not so good. Not so good Sent to a dirty, occupied room to start. Hotel was under renovation with styrofoam snow everywhere outside and lots of noise during the day. (Don't think they changed the rate) Although hotels.com said breakfast was included the hotel refused to honor that. Room service did not replace bottled water and didn't clean room until very late in the day while i was on the room Noisy neighbors late into the night Good Food quality Bed comfort Bar Daniel, bartender and helper for breakfast Location