Residence Inn by Marriott Portland Airport at Cascade Station

Feels like a mini home away from home. I had the studionwith fireplace, full size refrigerator, microwave, and stove. So I was able to bring my own food and take out food and reheat in my room. I also appreciated the staff for allowing me late checkout till 2p bc of later afternoon flight. Very close to airport, next door to target, and many shopping and restaurants at cascade station. Location was very convenient. Would gladly stay here again when I come back to Portland.

Nice hotel

There’s a disgusting stain on the sofa and underneath it that almost made me sick to my stomach. Office chair is broken on the arm rest that could slash the user if not aware. I almost had my palm slashed.

I called to extend my room and the woman who answered Keisha was very rude . She claimed to be the manager . First she never attempted to acknowledge my Bonvoy Status which is not necessary but nice when it’s done. She said they were over booked and we could not extend. She said that there was no way that can be over ridden . She also continued to have a conversation with someone next to her or in the lobby as I was on phone trying to speak. She was disrespectful, discourteous , and completely ill mannered.We responded with we never asked her too over ride . Believe it or not she said that I was the being rude! I have never dealt with someone so unprofessional within Marriot . After this stay we will not longer be staying at this location

Convenience to airport and local amenities. The room layout was excellent (we had a king suite)

NA

Reserved an ADA room for myself (wheelchair user), my husband and his friend for my husbands bday/our last vacation before our baby comes. The first day we are told our accessible room was given away so I had to use the bathroom down the hall all day and night. The bed was way too tall for me to transfer on my own so my husband had to help my 7m pregnant self. And couldn’t bathe because I can’t get in and out of a tub. The second day we were switched to a better..ish…room. The bed is lower and more ADA compliant things, but the shower chair was broken and very unsafe. The chair at the pool to transfer people in and out was also not working, when I called ahead of time to varify they had one and it WORKED. We were told we could swim at a neighboring property, the front desk would give us a call when they set it up. No call or anything. So the ONE thing I wanted to do on my last vacation, I couldn’t. I’m not a happy pregnant lady, needless to say.

staff helpful and facilities clean.

Breakfast not the best, same things served daily. I've had much better breakfasts at other chain hotels. Having to pay for parking. Did not understand why.

It’s really good place

Same breakfast every day. Need some variety. Some of the desk personnel need to find a different job not working with the public

It was very last minute decision to stay here after arriving in town to find our other accommodations wasn’t suitable for us to stay. We were pleasantly surprised by the cleanliness and comfort of the room. Whenever and wherever we stay, when away from home, we wipe down everything with Clorox wipes and spray down things with disinfectant. The place was so clean that there was no dirt or dust on the wipes at all! The bed was comfortable and our check in and check out was seamless. We would definitely stay again!