Hilton Garden Inn Jacksonville Downtown Southbank

It was very conveniece to have breakfast in the hotel. People could make their own choice as they prefer. The location was good for us to reach many place in the short distance.

I am writing to formally express my disappointment with the experience I have had during my stay at the Hilton here in Jacksonville, which fell well below the standard I expect from the Hilton brand. From the moment I made my reservation, I sent an email several days in advance requesting that my room be ready upon arrival, as I would be driving approximately five hours from Miami. I was informed that an early check-in might be possible, with an additional fee, if I arrived before noon. Despite this confirmation, when I arrived, my room was not ready. At the front desk, I was asked to wait standing while the receptionist handled multiple phone calls, clearly overwhelmed due to understaffing. When I mentioned the prior email confirmation, I was told that what had been written in the email did not matter and that the King bed room was not available. As a result, I was given a room with two Queen beds, which was not what I had reserved. Additionally, I was not informed in advance that parking required an additional fee. To make matters worse, the parking key did not work on two separate occasions when exiting the garage, forcing me to return to the front desk both times to have the issue addressed. Unfortunately, the issues did not stop there. That evening, loud music from a nearby nightlife venue across the street continued late into the night (10 PM, 11 PM, midnight, and even past 1 AM), making it impossible to rest. I traveled to Jacksonville specifically for a cycling event and needed to wake up at 5:30 AM. Due to the excessive noise, I was unable to sleep and therefore could not wake up as planned. Given this overall experience, I will be checking out early today and will be canceling the remaining night through PayPal. I respectfully request a refund for the night I will not be staying. Additionally, I would like to mention that the breakfast quality was extremely poor and far below expectations. This stay has been extremely disappointing. The only positive

I am writing to formally express my disappointment with the experience I have had during my stay at the Hilton here in Jacksonville, which fell well below the standard I expect from the Hilton brand. From the moment I made my reservation, I sent an email several days in advance requesting that my room be ready upon arrival, as I would be driving approximately five hours from Miami. I was informed that an early check-in might be possible, with an additional fee, if I arrived before noon. Despite this confirmation, when I arrived, my room was not ready. At the front desk, I was asked to wait standing while the receptionist handled multiple phone calls, clearly overwhelmed due to understaffing. When I mentioned the prior email confirmation, I was told that what had been written in the email did not matter and that the King bed room was not available. As a result, I was given a room with two Queen beds, which was not what I had reserved. Additionally, I was not informed in advance that parking required an additional fee. To make matters worse, the parking key did not work on two separate occasions when exiting the garage, forcing me to return to the front desk both times to have the issue addressed. Unfortunately, the issues did not stop there. That evening, loud music from a nearby nightlife venue across the street continued late into the night (10 PM, 11 PM, midnight, and even past 1 AM), making it impossible to rest. I traveled to Jacksonville specifically for a cycling event and needed to wake up at 5:30 AM. Due to the excessive noise, I was unable to sleep and therefore could not wake up as planned. Given this overall experience, I will be checking out early today and will be canceling the remaining night through PayPal. I respectfully request a refund for the night I will not be staying. Additionally, I would like to mention that the breakfast quality was extremely poor and far below expectations. This stay has been extremely disappointing. The only positive

The rooms were clean and comfortable the staff was wonderful 👏

I didn't like that the breakfast was subpar and there wasn't many selections to choose from I was very disappointed about that.

Clean and nice

They didn’t give us our $25 credit that was offered on y’all’s page they said they didn’t know anything about it

Walking distance to the river walk. Parking $20 a night (plus tax) in the parking deck next door, if you’re a diamond member some spots available on road. Check in staff painfully slow, but friendly. Outdoor pool, bar, and ice machines on the floors. Bed was lumpy and squeaky - they’ll hear you next door if you give the bed too much giggling!! Window hvac unit noisy when running and the thermostat on wall glows bright blue to illuminate the bedroom all night. Bedside cube clocks had wrong time and could not reset so unplugged it. Bring your own pillows as one is large and lumpy (like the mattress) and one is small and hard. The mini fridge band microwave are good. Large room, clean, and for the price it’s ok. It adjoins another Marriott suites hotel - may try that one next time!