Hampton Inn & Suites Palestine

The hotel is undergoing a renovation and I did not know that when making my reservation. The room assigned to us was a handicap room. Due to renovation the breakfast offering was light, coffee and breakfast bars. Since we only stayed one night, we could deal with the inconveivance and the "clutter". Really wish I knew that the hotel was in renovation, I would have looked another Hampton in the area.

it was under construction and nobody mentioned this before i book this hotel , you can feel the dust and the smell at anytime, the breakfast was just a side table with couple of muffins and boiled eggs i was ending having a coffee next door, i understand that they need to improve the hotel but will be good a warning so we can decide if book or no, so not good experience on my first trip to palestine

Should have been told about construction and no pool, laundry and abbreviated breakfast or given a discount

Cleanliness & friendly staff

Breakfast wasn’t what I was expecting.

Nothing

Being renovated. Pool closed, laundry closed, lobby useless and breakfast was a bag. Signage nonexistent, takes a U-turn. No warning about the renovation nor any offering of a rate adjustment. You need to warn your customers.

The hotel is undergoing a huge renovation right now, and not only is there no lobby, no sitting area, and no breakfast, there is tons of noise, dust, and old furniture and mattresses outside. It looked like the hotel had been through some sort of disaster. We choose Hampton Inn specifically for the comfort, quiet, and breakfast. This stay had none of these. We were in town for a funeral, and our family had 5 rooms booked (we had 2 ourselves for us and my sons). It would have been nice to have a heads-up that this was happening so we could make an informed decision. There was no lobby or "breakfast" area, and when we asked if there was a place the family could sit together to visit for awhile, we were told that a conference room would cost $200 to rent. Inexcusable. We wont stay at that Hampton again.

It would have been nice to know that the hotel is in the middle of a huge remodel. Noise, dust, mess, no lobby, meager breakfast...what a disappointment. We have stayed here before, and this time we were intown for a family funeral. Between our 2 rooms and other family members, we had at least 5 rooms. When we asked if there was somewhere family could sit and visit, since there was no lobby, we were offered a conference room for over $200. The elevators were a mess, tons of noise, and old furniture and mattresses all over the front of the property. We choose our hotels based on several things, and breakfast and pet friendly are 2 major categories. There was very little breakfast (and nowhere to eat it), and I'm glad our dog was not with us this time. She would have never gotten any sleep. We definitely wont be back, and knowing that Hotels.com doesn't know about thing ljke this, its going to be difficult to trust future bookings.

The location

There was no warning of a mass renovation

The property is under construction and they put us on 4 floor with no elevator working..we turned around and walked out the door. The employee at the makeshift front desk needs to find another job that does not require inner acting with public. Worst hotel experience ever after driving 8 hrs

The room was nice the bed very comfortable

Was under construction, no pool to enjoy