The County Hotel

Great choice for a boutique authentic art deco hotel stay . Excellent attention to detail and great hospitality.

Great quality and unique experience

The property promotes itself as a five-star hotel with exceptional attention to detail and impeccable service. In practice, the experience felt more in line with a comfortable mid-range stay rather than true luxury. The building has a certain historic character, but it is also clear that its best years are behind it. While the essentials are in place—such as functioning air conditioning and basic in-room amenities—those expecting premium touches typically associated with high-end hotels may find them lacking. One notable issue was the room layout: in some cases, rooms are separated from the hallway by a window covered only by a curtain. This allows significant light to enter at night, making proper rest difficult. Additionally, the bathroom ventilation system is quite dated and noticeably loud. Another point worth mentioning is the absence of breakfast, which many travelers would reasonably expect at this category level. Overall, while the hotel provides what is needed for a short overnight stay, the five-star designation does not seem fully justified. A three-star classification would be a more accurate reflection of the experience. Future guests may wish to keep expectations measured and not be guided solely by the term “luxury,” as the offering does not align with that standard. Personally, I would consider alternative accommodations on a return visit.

We enjoyed every minute at Napier. Angela was a wonderful host, and very informative and attentive. We will definately go back there again.

It’s like coming home to your Family Castle! We love every stay here, the staff are fantastic and the rooms are really pure luxury! Perfectly located right in the centre of town with ample secure parking for even large vehicles. The Churchill Bar is excellent, and the evening meal was absolutely superb! Well worth booking ahead! We will be back again really soon!

Very welcoming historic hotel. They do the little things perfectly, such a memorable hotel and owners. Great location. We look forward to our next visit!

A superb hotel and certainly one to recommend. The staff are always attentive and helpful. The restaurant is first class for dinner and reasonably priced.

This was a great place to stay and be immersed in beautiful art deco style. We based ourselves here for a weekend exploring Napier and the nearby vineyards. The central location of The County Hotel was perfect - walking distance to shops and restaurants, and also the beach. It was a half hour walk up to the Bluff Lookout which was great to see the sunrise. The hosts were so friendly, helpful and interested in hearing about our plans for exploring their city. We booked a Luxury Escapes package so the extra inclusions of parking, breakfasts (which were delicious), welcome drinks and a restaurant credit to use at Churchills Bar, as well as a snacks and wine supply in our room on arrival, made for an excellent deal.

My husband and I stayed here for 2 nights, and enjoyed our visit. Location is terrific, and the place is very historic, which we like. The suite was very nice, although I thought the space could have been used a bit better. For instance, there was a large dining room table, but no kitchen to eat in (so why such a big table?) The plugs and towel heater in the bathroom did not work, but that was minor. Staff was very, very helpful, looking up something for us and making recommendations. I wish there had been someone there more of the day, as we had questions and a couple of needs, but there was nobody to help. Restaurant is quite good. Altogether very personal, lovely experience. As always, need more reading lights. Would definitely recommend.

A wonderful stay and impeccable service. This Hotel is central to the CBD with many restaurants in walking distance. The onsite Churchill Restaurant is superb. The various add-ons from the Lux Escape Package make this a bargain stay.