Candlewood Suites Dallas Plano East Richardson by IHG

Wonderful rooms and service.

Management was fab

Great Location, but inside need more washers and Dyers .

Ok for me

Great customer service! Very clean for an older facility.

I had moderately high expectations however was disappointed by the condition of the hotel and administrative services. I was there for over 3 weeks and had coffee available less than 1/3 of the time. The every 6 days clean was more like every 10 days. The bathroom tile was fractured and the subfloor was depressed 1 cm. The cleaning staff was great when they did clean my room.

There was a 15 minute wait to check in due to the front desk person being a no call no show but the manager eventually showed up at the front desk to help out and was friendly and helpful. The facility were clean and smelled good. The rooms were spacious as well.

Very helpful and friendly staff

Checked in at 3:45 and room was not ready. Had to go to a different hotel. Needed to check in and change clothes to get to a meeting on time. Very very inconvenient. Pretty sure I won’t choose that hotel again.

I went to visit my daughter for a few days. On the first day of our trip her car broke down on the highway, very scary experience. The brakes were gone and the alternator died at the same time. We had to have the car towed to a shop. We spent a couple of days at the hotel just visiting. The hotel was so clean and the staff were friendly. We had a meal one night with salad and soup, very good food. The most impressive part of it was the compassion and service that Adam showed us. I called the front desk to ask if they had nail polish remover, he said the didn't have it, but in about an hour Adam called me and asked me to come downstairs. When I got downstairs, Adam had bought me nail polish remover and cotton pads as a gift from his own hard earned money. He was such a kind and considerate person. The world needs more Adam's. Thank you for making us feel welcomed and cared for. Debbie M from Kansas