Candlewood Suites Dallas Plano East Richardson by IHG

The GM or manager was awesome who had checked me in. Loved my stay , will definitely be back when I’m back in town. Rooms were clean and comfortable only thing , I found a razor in the shower from previous guest other then that my stay was amazing !

Lady at front desk was very nice and informative. Room was clean, comfortable and plenty of room. My only issue was the smell in the hallway (3rd floor). It was bad...really bad. During the night I started smelling it off and on. My stay was short...checked in late evening and checked out the next morning, so I didn't report it. But would have said something if my stay had been longer.

Staff was professional and courteous. Main areas were clean and quiet. Our bed was comfortable, the room clean, and the overall stay went well. Our room was on the freeway side of the hotel, so we found the highway noise to be quite loud. We were also located across from the cleaning supply closet and maintenance room, so the constant slamming of the interior doors was also quite loud. I would stay here again, but I would request the non-freeway side of the hotel and I would request not to be located near the staff supply rooms. Parking is in back and “feels” unsafe which was concerning.

Nice. Everything I needed. Everything worked good.

Enjoyed it very much and the staff was extremely friendly. Great location easy to get to places.

By far the worst hotel I set my foot in. If you would like to experience dirty A/C units full of debris, causing you a headache when it's on, then this is the place for you. If you like dirt so deep that causes you a skin rash, then this is a place for you. Poor leadership and management. They should be ashamed of themselves. Oh yes, and the front desk stuff was really friendly and you can get unlimited coffee for free.

The rooms are great.

This place is a joke. Refused even a partial refund when they had to put me in a different room (single queen, handicapped when I booked a suite) because THEY failed to do their jobs and update that the suite was NOT available. Now I’m crammed in this single queen with an angry girlfriend and a six year old because they couldn’t do their jobs. I will be getting a refund even if I have to climb the ladder and go to corporate.

An excellent place to spend your holidays except that it has no breakfast or restaurant

The location is good i only wished that they served breakfast