Padma Resort Legian

I like ever about the property, the location, the facilities, the staff and the food. Free yoga and bike rides, loved the Padma Musical Series too

Nothing.

We loved the pools, the location and restaurants.

Have more fans in the main restaurant.

I am disappointed with Padma Resort. For a five-star resort, I expected a much higher standard of service and resolution. We flew all the way from Los Angeles for our first time in Bali to celebrate our ten-year wedding anniversary with our toddler. After an 18-hour flight, we arrived tired, hungry, and with a screaming child. All I wanted was to check in, get settled, and find food quickly. At check-in, we were offered a promotional food and beverage credit, but it was not explained that this was a one-time offer only available at that moment. I assumed it could be purchased at any time during our stay. When I tried to purchase it a few days later, I was told I couldn’t. I asked if an exception could be made given that this limitation had not been clearly communicated, but management (Ms Ling) refused. Ms Ling also told me that making an exception would take away from other travelers. It’s unclear how honoring a one-time exception in this situation would negatively impact other guests. For a five-star resort that prides itself on customer service, this level of inflexibility is very disappointing. In just four days, we spent over 8,000,000 IDR on food and beverage, and 17,000,000 IDR for a five-night stay—so honoring the promotion would still have resulted in significant revenue for the resort. Instead, it felt like the resort was more focused on making an extra 1,000,000 IDR—a relatively small amount for the property, but a meaningful amount for a traveler—than on providing quality customer service. This situation could have easily been avoided with clearer communication at check-in. The resort should ensure staff are properly trained and retrained so that important policies like this are consistently and clearly explained to guests from the start. Overall, this experience tainted what was meant to be a special celebration. Many friends have asked where we’re staying, and unfortunately, I would not recommend this resort based on the customer service alone.

Maysa was amazing!! She made our stay wonderful!!!

Excellent breakfast Very comfortable and large bed Very clean and well kept report Great location Well priced pool bar

Nothing

Het complex is ruim opgezet en ligt in een prachtige en goed onderhouden tuin. De kamer was basic maar verder prima! Het complex ligt in het centrum van Legian en is omringd door diverse lekkere restaurants. De locatie is top!

We vonden het te massaal en het ontbijt viel wat tegen. Veel warme gerechten, moet je van houden. Weinig broodsoorten met beleg. Wat een echt minpuntje is, dat de kamers erg gehorig zijn en van elkaar gescheiden worden door een enkele deur. Niet 5* waardig.

Breakfast was excellent, large choice of menus and clean with attentive staff. Location was good for usual walks to stalls/shops. Security was everywhere so felt very safe at any time of the day

Pool salt levels early in the mornings. Check for granules if it's before 9am.

We had a lovely stay and received terrific service from Maysa during the breakfast service. Special mention to Senti for organising our dinner buffets. Would highly recommend and will come again.