Springhill Suites by Marriott Temecula Wine Country

Nice staff!

Easy check-in and the room was nice as described

Would stay again

Very clean! We always stay here when we are in Temecula ❤️ very close to everything!

Let me start by saying, we have been staying at this hotel in Temecula, California a couple times each year for about 15 years. We have kept going back because we liked the customer service, location, breakfast, and decent accommodations. I am also a rewards member for this hotel chain, so I expected at least polite treatment at the front desk. This trip the front desk employees exhibited TERRIBLE customer service. We do not plan to return to this hotel. After standing at the front desk for a while with no one helping me, the male employee reluctantly came to the front desk because his supervisor / manager told him to get out of the back room behind the front desk, in order to help me at the front desk (not sure why the supervisor / manager could not help me since she was right there). When I requested to check in, the male employee told me that I could not check-in until a little over an hour later. Usually, this is not such a big deal to me, as I told the employee. However, this trip, I had heat sensitive items in my car and it was 100 degrees outside. Again, the waiting was not as much of an issue as the rude attitude and inattentiveness. These employees both need some customer service training, and maybe a lesson in economics, as they have lost our business.

Very nice staff was great room was clean

The whole experience staying at SpringHill suites have been wonderful. Came to California to celebrate my husband and sister in law birthday with family. I will definitely make this one of my hotels I will revisit. A top 10. Thank you.

Friendly staff

all good, nice desk staff, good amenities

My husband and I loved our stay at this hotel. If we are in the area again, I’d definitely stay at this location!